Jonathan Chapman, M.S.Ed. Email & Phone Number

Phoenix, Arizona, United States

• Lead the development and execution of a comprehensive learning and development strategy that aligns with the organization's goals.• Manage a team of learning and development professionals, directing the design, development, and delivery of a variety of training programs, including leadership development, onboarding training for new employees, customer service training for front-line employees, and compliance training.• Partner with other leaders across the organization to identify training needs, develop learning objectives, and design training programs that meet the needs of the organization.• Develop and maintain relationships with external vendors and partners to ensure that the organization has access to the best resources and tools for learning and development.• Analyze training data, using insights to continuously improve training programs and ensure that they are aligned with the organization's goals.• Monitor industry trends and best practices to stay up-to-date on the latest learning and development tools and techniques.• Build a culture of learning within the organization, emphasizing the importance of ongoing development and growth for all employees.

Remote

• Oversaw the customer education strategy and self-service initiatives that drove product adoption among new customers and enabled customer retention with existing customers.• Directly managed the customer education resources, including in-app messaging and workflows, video content, webinars, campaigns, and certification programs.• Worked cross-functionally with product design, marketing, sales, and engineering to create and deploy educational content and implement new initiatives.

Gilbert, Arizona, United States

• Provided organizational leadership in the design and implementation of strategic franchisee learning and development.• Leveraged assessment tools and instructional design strategies to achieve optimum organizational performance.• Developed webinars, workshops, and online training programs for ongoing training for franchisees.• Oversaw training activities, participant progress, and program effectiveness.

Tempe, Az

• Provided consulting services to business partners, stakeholders, and enterprise associates that supported performance-based solutions.• Tracked and analyzed programs, providing metrics and offering data-based recommendations.• Designed and implemented modern learning content for associates through innovative learning solution design and leveraging advanced learning technologies.

Tempe, Az

• Supported the training and implementation of enterprise systems to drive the highest level of employee performance to meet strategic goals.• Worked with project teams to understand business needs, translated them into learning programs, and delivered effective, value-added learning solutions.• Partnered with the business to provide support and guidance to all levels of the organization through enterprise system transitions.• Created and implemented change management strategies that maximized employee adoption and minimized resistance for new enterprise systems.

Phoenix, Az

• Managed and supported the implementation and maintenance of the LMS in cooperation with designing, developing, and implementing eLearning training solutions that supported L&D objectives.• Identified key success metrics and monitored LMS analytics to demonstrate effective usage and share with internal stakeholders to maximize its adoption.• Developed and implemented training programs for LMS users ensuring adequate user knowledge of the system.• Responded to queries and provided technical information concerning related systems, business standards, requirements, policies and procedures.

Scottsdale, Az

• Analyzed training deliverables and developed reports on utilization, satisfaction, and knowledge retention statistics.• Initiated development in predictive behavior modeling, disengagement and performance detection, usability testing analysis, and psychometrics.• Ensured and advised senior leadership on compliance of state training requirements as an education provider.• Confirmed exam content updates and maintained course catalog content updates contemporaneously.• Integrated effective pedagogical practices and approaches toward curriculum delivery.• Directed website programming for all courses.

Master Of Science - Ms, Educational/Instructional Technology

Graduate Certificate, Instructional Design And Technology

Bachelor Of Science - Bs, Information Science And Technology