I am a customer satisfaction expert with a strong work ethic and excellent communication, leadership, and organizational skills. I have a long history in the customer service industry which has developed my customer service skills, human resource management abilities, and knowledge of business practices including marketing, P/L management, and sales. Experienced in team operations with a demonstrated history of working in the higher education industry. Skilled in Event Planning, Customer Service, Sport Management, Game Day Operations, and Event Management. Strong operations professional with a Bachelor of Science (B.S.) focused in Business Management from Fitchburg State University.