Maintained desktop PCs ,Thin Client (Windows Server 2003) hardware, and storage servers (Windows Server 2003). Installed, configured, and repaired Thin Clients, PCs, and Printers. Resolved day to day issues with network, computer, and other technology related devices. Configured layer 3 AdTran switches to interface between local network and internet connection, and act as a firewall. Created instructional documents to help remote users perform IT related tasks. Researched and developed a way to load Windows XP and compatible drivers on HP T5550 Thin Clients. Created database queries using sequel viewpoint. Revised existing RPG IV programs to utilize TL Ashford Barcode software.

Sold computer systems and accessories as well as customer service. Maintained sales terminals. Worked on a team to build new diagnostic stations. Assisted several on-site service calls ranging from wiring offices for networks to diagnosing and fixing computers and other IT systems. Built and installed Windows OS on numerous desktop and laptop computers. Served as store manager, in charge of opening and closing store as well as other management actions, on weekends.

Maintained and organizing client’s files. Maintained network and computer systems. Entered clients bank statements into computer system. Used Peachtree Accounting software as well as Microsoft Excel to organize and digitize files.