Jonathan Cheng Email & Phone Number

Jonathan Cheng is a Paratransit Manager at San Francisco Municipal Transportation Agency (SFMTA) at San Francisco Municipal Transportation Agency (SFMTA).

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  Paratransit Manager

  San Francisco Municipal Transportation Agency (Sfmta)

  Jun 2013 - Present

  ● Manage a 10 year, $308M contract for Paratransit Brokerage and Operations with a third party contractor, Transdev● Monitors the delivery of 600,000 trips to eligible seniors and individuals with disabilities through the evaluation of key performance indicators, including on-time performance and complaints per 1,000 trips● Participate in the development and administration of the Paratransit annual budget while reviewing monthly capital and labor expenditures to ensure all work meets the financial and budgetary constraints● Staff the Paratransit Coordinating Council, a citizens’ advisory committee comprised of stakeholders, that helps SFMTA gauge the performance of ADA paratransit operations and services● Represent SF Paratransit and SFMTA at presentations to city officials, social service organizations, and senior and disabled community● Serves as a liaison for the SF Paratransit program, answering inquiries regarding accessibility and transportation with other divisions, departments, and outside agencies ● Respond to and resolves difficult complaints from the public regarding Paratransit service quality● Prepared and managed the Request for Proposal for Paratransit services, evaluated proposals, developed the final agreement, and led it through the public approval process ● Directs and oversees the preparation, publication, and distribution of promotional materials for passengers, such as the SF Paratransit Rider’s Guide● Ensure program compliance with the Americans with Disabilities Act, Title VI, EEO, Drug and Alcohol as well as local DBE requirements; participate in FTA Triennial Review● Conducted grant administration and monitoring in the development of a Mobility Management Center to connect seniors and individuals with disabilities with information and program enrollment assistance

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  University Of California, Los Angeles

  Political Science And Government