Jonathan Chiu Email & Phone Number

- To handle Global Banking – Local Large Corp client’s day-to-day transactional enquires- Drive business opportunities to archive personal KPI – Retain balances and cross-sell- Liaise with different department for client’s critical payment e.g. capital injection / land acquisition- Assist with client implementing new products e.g. cash concentration / Cheque outsourcing- Holding relationship review with client- Acting as a management information subject matter… Show more - To handle Global Banking – Local Large Corp client’s day-to-day transactional enquires- Drive business opportunities to archive personal KPI – Retain balances and cross-sell- Liaise with different department for client’s critical payment e.g. capital injection / land acquisition- Assist with client implementing new products e.g. cash concentration / Cheque outsourcing- Holding relationship review with client- Acting as a management information subject matter expert- Holding country meeting with different countries’ colleagues to drive new initiative e.g. Global client’s data sharing for global service review- To prepare different set of data and dashboards for management review- Design different canned reports to teammate use e.g. Time deposit schedule report replacing exist manual report which help saving one FTE Show less

Hong Kong Sar

- To handle inbound calls from Institutional Banking Customers across all IBG segments- To provide 2nd level support to RM teams for resolving complicated customer cases or requests - Deliver Internet Banking Training to IBG customers over the phone as and when required- Be the Team Leader and assist the Floor Manager to resolve the escalation cases and prepare for incident and management reporting - Be the team mentor and deliver training of internet banking training, core… Show more - To handle inbound calls from Institutional Banking Customers across all IBG segments- To provide 2nd level support to RM teams for resolving complicated customer cases or requests - Deliver Internet Banking Training to IBG customers over the phone as and when required- Be the Team Leader and assist the Floor Manager to resolve the escalation cases and prepare for incident and management reporting - Be the team mentor and deliver training of internet banking training, core banking system, payment system, to new joiners- Be the representative of Business Care and participate in various project activities during Core Banking Rollout such as UAT / Vertical Verification / Pilot run / Dress rehearsal- Be the project team member to develop customer data verification tool for fulfilling HKMA’s requirement on how to generate authentication questions randomly- Be the BCP Coordinator of Business Care including the setup of BCP alternate site- 2016 DBS Volunteer Work Award- 2017 DBS Individual SPOT Award Winner Show less