Jonathan Chivers Email & Phone Number

Newton Abbot, Gb

London

As the Principal Product Manager, Service Centric Operations, I am responsible for envisioning and building ScienceLogic’s industry leading SL1 AIOps (Artificial Intelligence for IT Operations). The goal of Service Centric Operations is to transform IT Operations from traditional infrastructure management to service centric management. The transformation will be powered by Machine Learning, AI systems, automation, and human centric administration. The position works closely with Marketing, architecture, UX design and engineering to deliver strategic innovations on top of ScienceLogic’s disruptive market leading AIOPs platform.

London, United Kingdom

Co-creator of the Clarity Workshop to drive Sales culture from selling technology to business value. The Clarity process creates Realization Plans (AKA the Customer Journey) to help customers understand the path they need to take to realize their business goals, Operational KPIs, and how value is realized. Customer value from the workshops includes:- Nordic MSP how to achieve 100% availability of key customers services, reduce MTTR by 60%, reduce incident volumes by 35% and reduce the cost of incident resolution by 33%.- Global consulting firm and increased ACV from $225K to $714K plus 9 months of Professional Services.- Closed ScienceLogic’s largest EMEA deal with HCS solution to the world's 2nd largest mobile operator (£2.4M)

London, United Kingdom

Responsible for the technical aspects of selling the ScienceLogic platform for hybrid Service Assurance to Telco’s, MSP’s and enterprises. Role can be summarised as: explain, demo and prove. I work with Sales and prospects to define the business value of implementing our technology. Co-created workshop based consulting practice to help customers incrementally raise their operational maturity and map the customer processes to ScienceLogic capabilities to demonstrate how improving the processes adds value to the business. This value could be: increasing revenue, reducing the cost of service delivery, attaining higher levels of service delivery, support with confidence the move to cloud, hybrid cloud, positioning to adopt AIOps and AI/ML or introducing new service offerings.

New Zealand And United Kingdom

New Zealand Role:Responsible for the technical aspects of selling multi-product enterprise solutions. Highly skilled consultant who is able to quickly build customers trust in order to uncover their drivers and challenges from a financial perspective and then use this knowledge to build CFO ready business cases. Very experienced in presenting potential investments within the context of how they would address currents business challenges and add value. Domain expert in BSM.Able to identify sales opportunities, discussion products as value propositions, demonstrate products, execute POC’s and work with customers to create business cases. Core experience is in performance and availability across distributed systems and mainframes, also comfortable selling: work load automation, server configuration/compliance, discovery/CMDB, ITSM and cloud management.Sold high value solutions to:• Bank of America: Monitor/event management from a business service perspective ($2M+)• Transpower: Discovery, CMDB, monitor/event management, ITSM and SLA (NZ$4.2M)Awards:• VP Award ‘Getting it Done’ • VP Award ‘Doing it Right’ UK Role:Member of the SWAT team parachuted into accounts to protect sales deals, ensure renewal of maintenance, complete services engagements and retain customers at risk of moving to the competitionResponsible for ensuring customer stakeholder expectations were realistic and that BMC was positioned to address them quickly and efficiently. This required the assembling and driving of dynamic, cross functional teams to quickly meet the customer’s success criteria. Each quarter the team protected $40-100M of businessSituations Protected:• Pharmaceutical: Ensure phase 1 of ITSM project completed on time to protect phase 2 deals• SI: Ensure use cases were implemented and fast enough to provide a competitive service• SI: Ensure use case from discovery to service focused monitoring worked as sold to protect phase 2Awards:• VP Award ‘Innovation’

United Kingdon, New Zealand & Australia

Various positions starting as a Computer Operator,progressing through Senior Operations Analyst to Production Support Management

High School, Computers

O And A Levels, Computers And Technical Drawing