Jonathan Choi Email & Phone Number

대한민국 서울

- Preparing dealer commercial schemes and implementing.- Holding regular dealer manager meeting and discussing for the better ways.- Studying and developing Aftersales marketing plans.- Figuring out potential carpark by region and customer retention rate.- Targeting dealers' turnover.- Calculate number of workbays required and communicate with dealers for expansion of the workshop or relocation.- Review blue-print of new workshop and communicate with counterpart for adjusting of layouts based on Chrysler standard.- Analyse NPS(Net Promoted Score) and FFV index.- Improving CX(Customer.Experience) by developing action plans.- Collect dealer monthly report and analyse it monthly basis.- Visit dealers and advise/consult regarding NPS and FFV result.- Coaching dealer how to promote parts and labor sales more.- Prepare the RSPL (recommended service parts list) and advice dealers on it.- Reviewing dealer visit report and dealer visit checklist with area managers and discuss how to improve weakpoints.- Reviewing dealer KPIs (labour sales, parts sales, parts stock order ratio, dealer service degree, efficiency, productivity, utilisation, retention rate and so on)- Prepare dealer P&L report and communicate about outlook of the workshop’s business.- Conduct SQP(service quality process) training at dealer workshop.- Assessment of dealer standard.- DMS (Dealer Management System) development as one of DMS development steering group.

Seoul

- Calculate number of workbays required and communicate with dealers for expansion of the workshop or relocation.- Review blue-print of new workshop and communicate with counterpart for adjusting of layouts based on Chrysler standard.- Calculate carpark in the market.- Analyse CSI(customer satisfaction index) and FFV index.- Collect dealer monthly report and analyse it monthly basis.- Visit dealers and advise/consult regarding CSS and FFV result.- Monitor dealer parts purchase vs target- Prepare the RSPL (recommended service parts list) and advice dealers on it.- Create & update dealer visit report and dealer visit checklist.- Calculate of active customer and customer retention ratio- Calculate dealer KPIs (labour sales, parts sales, parts stock order ratio, dealer service degree, efficiency, productivity, utilisation, retention rate and so on)- Prepare dealer P&L report and communicate about outlook of the workshop’s business.- Conduct SQP(service quality process) training at dealer workshop.- Assessment of dealer standard.- DMS (Dealer Management System) development as one of DMS development steering group.

Seoul

- Calculate number of workbays required and communicate with dealers for expansion of the workshop or relocation.- Calculate carpark in the market.- Prepare dealer P&L report and communicate about outlook of the workshop’s business.- Review blue-print of new workshop and communicate with counterpart for adjusting of layouts based on factory standard.- Analyse CSI(customer satisfaction index) and NRR(no repeated repair) index.- Collect dealer monthly report and analyse it monthly basis.- Visit dealers and advise/consult regarding CSS and NRR result.- Create & update dealer visit report and dealer visit checklist.- Calculate dealer KPIs (labour sales, parts sales, parts stock order ratio, dealer service degree, efficiency, productivity, utilisation, retention rate and so on)- Conduct non-technical training against dealer service manager, dealer service advisor.- Conduct SCP(service core process) training at dealer workshop.- Prepare documentation for ISO.-Co-work (design & develop) new dealer DMS system with IT department.

Bachelor Degree, Department Of Management, 3.8 / 4.5

Graduated From Department Of Automobile Engineering, 4.15 / 4.5