 Gathered, anlyzed, and recorded qualitative and quantitative data, utilizing industry leading software to ensure the comprehensiveness and accuracy of numerous relational databases. Collected, investigated and conducted spatial analysis of over 900 industrial properties in ArcGIS. Investigated and summarized the sales of properties throughout the city to ensure that they were legitimate transactions.  Maintained departmental files, including property records, legal descriptions and transfers. Calculated and evaluated the value of structures and parcel using approved procedures and manuals

Assessing new home warranty construction issues for over 300 customers, in a highly time sensitive environment. • Prioritized warranty department workload volumes and provided daily follow-up with trades and suppliers in conjunction with Warranty Supervisors and customers to ensure all the work required was completed• Diffusing and mediating potentially volatile situations involving customers, trades and suppliers• Received and coordinated all incoming communication from homeowners and directed to the appropriate trade(s) to resolve any issues.• Investigated most common warranty problems and discrepancies. Determined requirements needed to take corrective actions or recommended changes to the process and/or trades to resolve them

The main point of contact for over 80 new home construction customers throughout the buying, construction, and warranty process. • Performed as the main point of contact during the home construction process for trade(s), the sales and design staff, and clients. Mediating between all the groups if any problems arose during the construction process, and soliciting the best course of action to resolve the problem while maintaining deadlines. • Distributed approved work orders and monitored the completion of work orders, initiating constant follow up calls to home owners and trades to ensure the completion of construction. • Providing education to customers of building codes, the construction process and customer service experience • Scheduled numerous time sensitive meeting with trades and clients to ensure the completion of construction work

Achieved top performer in sales and customer service in high pressure environments Developed strong innovation and research ability in a results based industry Participated and lead in critical events for top clients

• Tracked and maintained numerous homes through the construction process • Created high customer retention and customer satisfaction• Learned how to resolve conflicts and meet the needs of clients in a challenging environment• Grained an understanding of the policies/procedures, approval requirements, construction process, and scheduling. So I could effectively communicate with all parties involved.

• Helped manager achieve top-sales in the company • Developed strong administration and organizational skills• Created a strong referral base among customers with an 85% referral rate

Researcher for the Progressive Conservative Party of Alberta, the in the Calgary-Mackay Constituency• Conducted research of sensitive legal policies regarding the impart of immigrant workers on the Alberta economy• Analyzed qualitative and quantitative data from case studies and publications • Compiled researched materials into a report for a Member of the Legislative Assembly, which was used in presentation to the public in an open house format