Jonathan Chu Email & Phone Number

Sydney, New South Wales, Australia

Responsibilities •Maintain IT infrastructure security and stability (Servers, PCs patching, hardware/network health monitoring, backup, reporting) •Improve IT infrastructure environment (Servers auto patching via SCCM, 2012 server migration) •Implement and deployment for infrastructure project (Essential Eight, offices relocation, data center relocation, government projects) •Provide evidence and report to external and internal auditing (ISO 27001, SOC 2) •Training and support our IT team member (Training new help desk support and another new infrastructure technician, share knowledge in confluence) Impact •Business without any major down time because of the infrastructure and maintaining the SLA with clients. •Decreased time on servers patching and reporting time monthly. •Because of the Essential Eight environment, TIMG became the Government of South Australia Approved Service Provider Accredited, WA State Government CUA Accredited for storage, retrieval, digitisation and destruction of paper and electronic records. •TIMG maintains the International Organization for Standardization ISO 27001 Information Security Management Accredited and AICPA SOC 2 Type 2 Accredited annually. •New IT team members can familiar our infrastructure environment in a short time. Awards •Employee of the Quarter Winner

Marrickville, New South Wales, Australia

Responsibilities•Solve advanced desktop ,laptop, PC, Mac and server Hardware issues.•Solve advanced Software issues with application errors, viruses, password. •Point of Contact to Customers in a Computer and Technical support Shop.•On-site business network, software and hardware service.•Researched issues on various computer systems and databases to resolve complaints and answer inquiries.•Informed customers about issue resolution progress.Impact• Provide additional onsite service with many different companies for application and network.• Increased sales