Senior Customer Service Representative
Current~ Respond to customers' enquiries and complaints, analyse requests and provide helpful solutions~ Strong product knowledge to enhance ability to understand customer's needs, across company's multiple products~ Ensure proper advisory procedures and adhere to both internal and external policies~ Liaise and coordinate with internal departments at all levels~ Consistently exceeded personal and organization KPIs by >130%~ Provide mentorship to new hires and equip them with relevant skills
Aug 2020 - Present
