Jonathan Chung Email & Phone Number

Oakland, Ca, Us

New York, New York, Us

San Mateo, California, Us

-Managed 15 accounts of Enterprise customers, five accounts in the Fortune 500 with global divisions.-Conducted Quarterly and Executive Business Reviews tying metrics to overall trends to better plan customer KPI's and future objectives towards growth.-Drove discovery, management, and customer training of new test pilots and onboardings for other customer divisions interested in adopting Conversica.-Coordinated cross-functionally with Professional Services, Technical Account Management, Product and Engineering teams to troubleshoot and ultimately resolve any roadblocks to the customer's success.-Managed, negotiated, and closed all expansion opportunities and renewals in account base

San Francisco, California, Us

-Managed and responded to account requests to remediate technical issues or escalate progress -Liaised with internal teams for pending customer requests, research, and status to present to clients-Managed, directed, and resolved technical or uptime issues associated with external clients and agencies directing business for annual contracts for web hosting-Scheduled monthly and quarterly meetings for: Business Reviews metrics (decline/growth), site purchases; review of sales pipeline and upsell opportunities-Technical reviews, including tool usage, website uptime, speed performance analytics, and comparisons to industry best practices-Coordinated with Director of Customer Success on research for job goals and mandatory quotas and job tasks (including own job), as well as account management, team, and customer interaction and communications-Researched, analyzed, identified, and developed client and account deliverables, Key Performance Indicators (KPIs), and bandwidth; created templates for business and quarterly reviews to measure success -Managed and maintained 40 ‘Technology Mature’ agency accounts with cutting-edge developers, as well as simple service accounts-Coordinated and liaised between the internal Performance & Professional Services team and the client account’s developer team, including meetings, directing research, coding, and development to implement technical resolutions or technology implementation-Conducted growth-oriented conversations with monthly, quarterly, and yearly objectives to increase adoption and upsell opportunities, including expanded enterprise-level site plans for websites requiring additional security or uptime, products to increase security, or technological connections-Created a playbook for future hires' tasks and responsibilities, including onboarding, setting up new tools, rules of engagement, team interaction protocol and communications

San Francisco, California, Us

-Conducted business development and sales for reseller partner accounts, providing sales, marketing, and developer enablement as Subject Matter Expert (SME) for web hosting sites, including via third-party agencies, with contract values at $15K-$100K annually (average circa $40K), beating annual sales quotas of $120K (2020) and $145K (2021) -Conducted contract renewal discussions with clients, including sites (and numbers) to be renewed, price per site, discounts applied, and upsell opportunities; responded to technical, billing, and/or uptime issues-Conducted weekly meetings (liaise, interact, or communications) with clients to obtain feedback on services, technology, and issue resolutions; suggested up-sell options, upgrades, and add-on featuresIdentify, communicate with, and upsell higher traffic site plan when clients exceed monthly traffic allowance(s); research, identify, and present metrics; discuss possible one-off exceptions (e.g., malicious traffic) and identify rare exceptions and results (or follow-up)-Communicated with clients for invoices and billing to explain calculations and metrics; escalated technical and client billing issues as primary liaison to technical and support teams-Researched, identified, and flagged at-risk customers to collaborate on solutions with Customer Success Manager (CSM) and Customer Support Engineering (CSE) teams to create a plan of action to reduce the risk of losing clients (churn rate)-Identified and presented atypical plans (contracts) to work with customers’ unique needs (including exceptional cases or client needs, e.g., discounts, dropping site for competition), resulting in increased flexibility and revenues of ~$70K annually-Formally trained three channel partner managers five hours a week for three weeks to job roles and responsibilities, as well as one-hour sessions on quoting system, traffic overage system, general account overviews, renewal calls, and upsell and cross-sell strategies

San Francisco, California, Us

-Conducted cold calls (introductory, discovery) with prospective customers and agency partners to increase adoption of the Pantheon platform (by using tools and increasing use on client sites) and to increase spend-Managed sales cycle from discovery, quoting, presenting quotes, and obtaining signatures for closing new deals, including new business contracts up to $15K and agency reseller contracts-Sold renewals and managed accounts for ~30 existing agency reseller accounts-Managed and collaborated with clients on over 50 agency accounts and closed new business for corporate-sized accounts, new resellers, and reseller annual renewals for web-hosting agreements, corporate contracts, and new reseller conversations up to $15K annually and 30 existing account renewals (plus managed ~20 partners without contracts)-Conducted quarterly account reviews, product/client roadmap (metrics), and technology reviews for releases; conducted performance analytics of sites and traffic, general health checkup; identified elements in product roadmaps to target sales and upsells of improvements and additions being made to the platform by default without having to purchase that they could use to increase adoption-Facilitated training sessions either through documentation or a developer relations team to new developers and experienced product users looking for best practices training and how to use particular tools in specific elements of the product; coordinated training events via customer and internal team-Provided Subject Matter Expert (SME) advice in collaboration to build the first iteration of the Pantheon Partner Program

San Francisco, California, Us

-Similar cold-call sales activities as Inside Sales Representative; pre-qualified clients to meet with sales reps, strategized and collaborated with sales reps on messaging and plan of action via new agency signup platform accounts; qualified opportunities for Account Executives for new agency resellers -Provided SME advice on structure, content, length, and the name of the Jump Start Enablement program; demonstrated Pantheon tools and platform management to new agencies -Sourced >20 Jump Start Enablement one-on-one training with the developer relations team and agency developers on how to use the platform to increase adoption for newer agencies to train personnel on the deepest capabilities of the platform-Trained and mentored six BDRs via informal training and job shadowing on strategy, technology, and general customer service

-Conducted cold calls (introductory, discovery) with prospective customers and agency partners to increase sales, adoption, and adaptation of software; pre-qualified clients to meet with sales reps, resulting in >$14M in Annual Contract Value (ACV) and achieving monthly quotas (10 business accepted meetings monthly) 14 out of 19 months within the Enterprise Business Unit EBU)

Grapevine, Texas, Us

As a Senior Game Advisor, I was tasked with selling video games and cross-selling other related products to customers. In addition, I had several managerial duties including store opening and closing privileges, delegation of tasks for other team members, as well as weekly inventory and title-on-hand counts.-Achieved highest monthly subscription percentages 3 times among a team of 10.-Achieved highest monthly reservation percentages twice among a team of 10.

During my time at RK Roofing, I was tasked with the upkeep of records and files and served as the point of contact for clients and city officials.-Compiled monthly and annual expenditure and budget reports in Excel-Scheduled appointments with potential clients and city ordinance officials-Organized all incoming and outgoing mail-Managed accounts payable processes-Filed and recorded all receipts, payments, and payroll expenditures