Asked by the existing Directors to undertake a Sales Director role including general business performance and operation with a specific responsibility for supporting and empowering sales performance within the business. This role involves tracking and understanding consumer buying trends, making sure we stay agile and in a strong position with our stock and financing requirements to meet new trends as they emerge and to recognise when particular line has gone off trend so that we can move through the existing stock as required. I have always been a strong believer in ensuring that we need to both make sure that the business is selling but also has a good eye towards loss prevention that erodes profit margins. To do this I've promoted technologic solutions within the business that help us manage our stock portfolio, after sales costs and ensure a controlled and informed view of our customers to make decisions that are relevant and worthwhile so that our financing costs are also well controlled. This role has given me director level experience and responsibility.

Promoted to new management role working within the brokerage team and with our expanding workforce this gave me responsibility for owning the after sales experience for our customer base, an occasionally challenging role this means ensuring their needs are carefully understood, any after-sales issues managed and attended to in good time and to a satisfactory end, encouraging repeat custom and promoting the reputation of the business.As the business has grown the needs of our clients has increasingly varied, this means careful time management working with the colleagues, suppliers and the clients themselves to make sure every after-sales problem is carefully looked at, corrected and the lessons learnt where relevant. Being able to take this role on directly has meant we have achieved an increased degree of efficiency in this area of our business and importantly have improved our relationships with our customers after the sale has been completed ensuring that we offer a full service that our clients rightly expect. The often sensitive nature of after-sales means that this role is frequently challenging both in its variety and it's time or financial constraints, it demands organisation at the most meticulous level to ensure we protect our bottom line but above all keep our client happy.

Moved to work as part of a startup working on the brokerage team this business was small enough that it meant having to look after 360 degrees of the business operation, a very different proposition from my previous role which was more focused on lead generation and closing opportunities, this role was very hands on in all aspects of the day to day running of the business from lead generation, to website administration, contract management, strategy planning and everything in between. At it's core this role meant dealing with very high value clients and their needs to ensure they were satisfied and to make sure the business built a repeat client database whilst ensuring the business grew, by the end of my time within this role we had grown our revenue sufficiently to move to a larger, more prominent premises and diversifying our offering through employing additional staff. I learnt here the extreme pressures that small businesses are subjected to in order to really be successful and the commitment this takes from the team within taught me how crucial it is to have the right team for the moment and how to interact with very strong and directed people both within the organisation and within our client base.

Worked here during & after university within the retail operation, as part of the high-value end of the business generating leads and client managing at the local level custom design and fulfilment section of the organisation.The increased values associated with such purchases compared to the typical DIY job, coupled with the highly competitive nature of the industry meant our customers expected and demanded the best from us at every opportunity, the resulting experiences taught me strong customer service skills and plenty about working in a larger team with the various stores I was privileged to be a part of. I learnt predominately how to operate in a high pressure, target driven environment whilst ensuring that we protected profit and chased leads effectively.