Jonathan Cluff Email & Phone Number

Bridgeport, Connecticut, United States

Providence County, Rhode Island, United States

The Director’s role is critical in setting the overall tone and atmosphere of the restaurant across every business day part. Selecting talent, developing skills, and building community is a constant thought in the mind of this leader. This tireless individual must be a teacher at heart and must be energized by a quick-paced environment. The Director must be engaged in the following 5 areas: Vision • Execute the vision of the operator • Commitment to personal growth and development. • Work closely with the operator to develop and track an Individual Development Plan (IDP) for yourself and for other leaders in the restaurant. • Strategize restaurant growth as a High-Performance Leadership Team (HPLT) • Identify and share short-term and long-term goals at all levels in the organization Recruit, select, coach, and develop potential • Focus on the leadership development of the team Coordinate training feedback of new team members to the TD and all CTs. • Observe, support, teach, model, measure, and provide feedback on every aspect of the CREATE RAVING FANS Strategy. • Properly address both positive and negative Results and Relationships throughout the organization • Work closely with other members of the leadership team and operator to develop and implement a continuous improvement plan for the development of all leaders, ambassadors, contributors, emerging leaders, and employees. • Responsible for the development and empowerment of middle managers Quality & Customer Experience • Use RQA, ROE, and CEM tools to measure and improve OE and ensure proper FDA and • Oversee all facilities and ensure equipment is in proper working order. Develop strategy to ensure food safety standards exceed local and FDA food code standards • Work closely with the operator to develop continuous improvement plans for quality and customer experience. • Overseeing food counts, speed of service, food safety, etc. Sales & Brand Growth

Providence, Rhode Island, United States

Ensure all restaurants are staffed properly with qualified RGMs and Assistant Managers.Work through RGMs to ensure restaurants are staffed with qualified shift supervisors, and crew.Develops and executes plans to achieve top line sales performance compared to budget sales for each area.Develops plans to control expenses and achieve budget for restaurant operating profit for each areas of the Profit and Loss Statements.Ensures all assigned restaurants meet Popeyes Corporate operational standards necessary to achieve expansion approval.Maximize presence in restaurants in all dayparts to monitor operational status to provide feedback to RGMs.Hires, terminates and conducts performance reviews of restaurant general managers and ensures reviews for assistant managers, shift supervisors, and crew are completed.Assists restaurant general managers in identifying training needs and the execution of training programs to improve their restaurant management teams.Assist restaurant general managers with compliance and understanding of Liberty Restaurants. policies and procedures, such as; Security, Safety, Cash handling, Sexual Harassment.Assists in ensuring restaurants are following all state and federal labor laws, as they pertain to Popeyes.

Eastern Ct

Willimantic Ct 06226 Connecticut, United States

Uncasville, Connecticut, United States

Responsible for management and development of front line employees. Ensures department compliance with policies and procedures. Assigns daily responsibilities for staff throughout shift. Monitor property traffic control, valet, Shuttle,Limo Operations, self-parking operations and coatrooms. Monitors employee performance and provides coaching, recognition and discipline accordingly while promoting superior customer service. Ensures that employees and shift managers have the tools they need to perform their jobs and responsible for their annual performance evaluations. Reports operating issues and problems to superiors for action. Promotes superior customer .

Uncasville, Connecticut