Tech Specialist Assess customer support needs, troubleshoot or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions.Provide assistance for customer product post-sale set up support.Manage customer queues, prioritize resources and resolve customer escalations in a fast paced environment.Lead technical Community Education Programming.Identify, document and escalate potential product issues… Show more Tech Specialist Assess customer support needs, troubleshoot or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions.Provide assistance for customer product post-sale set up support.Manage customer queues, prioritize resources and resolve customer escalations in a fast paced environment.Lead technical Community Education Programming.Identify, document and escalate potential product issues to internal team.Contribute to environment of collaboration and support through personal accountability and effective communication with supervisors and peers.Prepare new product for launches and execute visual merchandising when required.Meet & Greet customers, assist with sales and complete transactions when necessary.Collaborate with repair team to set appropriate expectations for clients and return customer product as quickly as possible. Show less

Proficient in Pro-Tools 12 Recording client session to their likingRecorded, mix and mastered variety of of styles of music at a professional levelMaintained audio files and manage them properlyMaintained and cleaned up after every sessioncreative in problem solving with technical issuesunderstanding clients that lack the tech knowledge to explain precisely what they needAlso ran front desk,answered phone,booked session, accepted payments

Audio visual technician set up, operate, maintain and repair equipment used to enhance live events, such as microphones, video recorders, projectors, lighting and sound mixing equipment

Building beats from scratch 3-4 nights a weekMade custom beats for artist by requestRemade beats for artist by requestRun production sessions with artistAlso act as back up recording engineer taking sessions to helped with the load of the main engineersOccasional mix and master sessions

Avionic Survivability Equipment Repairer, E-4Maintain, test and repair communication equipment to ensure optimal performance.Install and repair circuits and wiring plus calibrate and align equipment components.Electronics Mechanic April 2015-August 2015Troubleshooting, inspected, installed, maintained, overhauled, repaired, and modified complete operational systems consisting of numerous complex integral components. Completed bench check, testing… Show more Avionic Survivability Equipment Repairer, E-4Maintain, test and repair communication equipment to ensure optimal performance.Install and repair circuits and wiring plus calibrate and align equipment components.Electronics Mechanic April 2015-August 2015Troubleshooting, inspected, installed, maintained, overhauled, repaired, and modified complete operational systems consisting of numerous complex integral components. Completed bench check, testing, repair, inspection, modification, programming, reprogramming, mating, adjusting, alignment, and analyzing of LRUs and shop replaceable units. Information Officer February 2014-August 2014Act as the liaison between the battalion and the installation Director of Information Management (DOIM). Windows Server (2003, 2007, 2010) Installation and management; data migration and technology refresh were employed.Building, repairing, and maintaining computer hardware plus printer setup and troubleshooting, computer imagingNetwork planning and setup, installation, troubleshooting and maintenance are additional requirements. Show less

Maintain, test and repair communication equipment to ensure optimal performance.Install and repair circuits and wiring plus calibrate and align equipment components.