Jonathan Cohen Email & Phone Number

Tel Aviv-Yafo, Il

Distrito De Tel Aviv, Israel

• Manage and troubleshoot network infrastructure, including Cisco switches.• Expertise in VLAN configuration, spanning tree protocols, and ensuring optimal network connectivity.• Conduct in-depth network troubleshooting, including packet capture analysis and routing protocol diagnostics.• Familiarity with Linux systems management for enhanced operational efficiency.• Lead and coordinate the shift team, ensuring timely and efficient handling of network incidents.• Supervise team activities, maintain workflow, and ensure adherence to service level agreements (SLAs).• Provide guidance and mentorship to team members, facilitating skill development and effective issue resolution

Distrito De Tel Aviv, Israel

•Successfully mitigated HF interference in numerous instances, significantly improving network performance. •Resolved a high percentage of network outages within SLA, minimizing user impact and increasing customer satisfaction. •Effectively managed ticket systems and NOC hierarchy to ensure timely escalation and resolution of incidents.

Distrito De Tel Aviv, Israel

•Delivered exceptional customer support, focusing on customer satisfaction and retention.•Provided tailored assistance to clients, resolving technical issues and product inquiries through multiple channels (email, phone, live chat).•Proactively identified customer needs and recommended solutions to enhance user experience and engagement with the platform.• Utilized Salesforce CRM to track customer interactions, monitor key performance metrics, and ensure timely resolution of issues.•Contributed to increasing customer loyalty through personalized support and relationship-building techniques.

Perú

•Managed and remotely supported the undersea fiber optic network (SAM-1) from the NOC.•Troubleshot across OSI layers 1, 2, and 3, focusing on DWDM and SDH technologies.•Managed multiple remote support tasks simultaneously, ensuring operational continuity for diverse equipment and stations. •Resolved complex technical issues on remote equipment and stations, coordinating with global teams to implement efficient solutions.

Israel

•Directed installation and integration of GSM, UMTS, and LTE networks, enhancing system reliability.•Diagnosed and resolved RF, switching, and transmission issues, leveraging Nokia OSS and Ericsson systems.•Led network performance improvement initiatives and provided technical support for field engineers.

Israel

• Identification and replacement of defective hardware and software installation on mobile equipment (tablets and cellphones).• Experience with precision welding, reading electronic drawings and diagrams of motherboards (blueprints).• Understanding and knowledge in the use of test equipment (signal quality) and advanced diagnostic equipment and repair.

Israel

• Head of a working group that provides catering services and aircraft equipment to different international companies such as Lufthansa, Delta, British Airways, Iberia and others.• Coordinated the work between the different areas involved, under tight security specifications while providing a high quality service.• Performed quality controls and procedures based on international standards for quality of service and airport security.

Perú

• Director of the marketing campaign for Hamilton Light tobacco in Peru. • Managed a broad variety of groups to successfully achieve the objectives of the campaign• Developed and implemented new policies and creative ideas for new campaigns

Perú

Public relations and commercial assistant for SAA Airlines in Peru.

Specialty In Public Relations And Marketing. Lima-Peru., Social Communications, Specialty

Specialty in Public Relations and Marketing. Lima-Peru.

Bachelor In Communications, Communications

Bachelor in Communications. Lima, Peru.

Full Stack Developer