AV/IT Consulting

Oversight of the overall direction, coordination, implementation, execution, control, and completion of specific AV systems integration projects. Ensured projects achieve time, scope, budget, quality, safety, and customer satisfaction requirements. Responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the projects, according to established AVI-SPL Project Management processes and procedures.

Provide overall strategy for the direction and culture of the AV department. Responsible for the support and delivery of enterprise infrastructure and IT/AV services for existing and new critical business applications in support of 2000+ users. Areas of responsibility encompass business continuity planning, infrastructure design, operational support, desktop services, capital projects. Hire, train, and mentor departmental staff.>Maintain the organization’s awareness of developments in IT infrastructure systems, hardware and software for long/short-range plans for the acquisition and implementation of new technologies and services. Spearhead the implementation of new systems, automated processes and increased efficiencies.>Manage IT procurement processes including equipment research, vendor negotiation, acquisition and deployment of the equipment/software.>Prepare the organization for scalable growth - architecture, development, infrastructure, people, processes, and define SOPs.>Participate as member of the management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and company resources are used responsibly.>Negotiate contracts with vendors and provided technology services in support of revenue growth initiatives. >Identify and plan for changing needs of the organization and positively contributed to the organization’s bottom line. >Provide leadership, coaching and management to teams to achieve business objectives with a focus on continual process improvement and ensuring a customer service focused IT organization. **Continued below

Promoted to provide operational leadership to develop and maintain technology solutions that supported the A/V department objectives in a rapidly changing and growing environment. Managed various IT teams, as well as set the technical direction to drive technology strategy, roadmaps, and lifecycles.Key Technology Initiatives══════════════════════>Assessed the current state of the IT environment and recommended improvements. Pro-actively consulted with site business leaders and worked with IT leadership to identify, recommend, develop, and implement solutions.>Implemented IT solutions working with IT Engineers and relevant vendors and/or internal departments on IT solutions and processes to enhance and optimize the support provided to customers.>Provided AV/Videoconferencing support for onsite/offsite presentations, events, and meetings.>Ensured personnel’s IT environment and configurations were maintained and updated with regards to technology and in particular company policies and standards.

Promoted to supervise 25 IT specialists providing technical support and management in a Windows and MAC environment in support of 1000+ users. Duties included systems management, project management, desktop hardware and software monitoring and support, monitoring of network connectivity and components, inventory tracking, purchasing recommendations, new user onboarding processes, and troubleshooting a wide range of A/V equipment, workstation hardware, wiring, and software issues.>Oversaw maintenance of smart classroom equipment and peripheral resources, customer support, imaging, configuring, wiring, and installation of Dell and HP laptops/desktops; maintenance of AMX, Crestron and Extron control systems, Panasonic and Epson Projectors; and software issues.>Monitored and supported information systems infrastructure and managed solutions in accordance with industry standards and best practices. Installed, supported and troubleshot end user desktops and hardware peripherals.>Worked directly with vendors to identify and correct hardware and software problems. Escalated and coordinated with all parties involved to resolve and determine root cause and initiate processes to permanently correct the problem.>Performed research, analysis, and purchasing recommendations on software and hardware to improve productivity and efficiency.>Worked with users to properly identify, understand and resolve issues.>Troubleshot a wide range of networked AV devices and provided communications on all escalated issues to business leaders, management and other support teams. Documented progress of escalated incidents.***Continued below

Initially hired to provide desktop hardware and software support for the Health Professions Divisions (Allied Health, Nursing, Medical, Dental & Optometry Schools). Responsible for installing, maintaining, configuring, and upgrading computer systems including onsite troubleshooting and repair of hardware/software, integration of new equipment, and LAN/WAN support in MAC and PC environment. >Installed and configured 100+ workstations, resolved hardware/software problems, controlled user access/privileges, and maintained network printers and print services.>Provided on-going technical support, troubleshooting, repair and upgrades to systems. >Supported daily issues that often required in-depth research and complex problem resolution.>Provided analysis and technical solutions to a variety of problems encountered under normal business activities. >Consistently achieved all performance goals and objectives and delivered projects on time, within budget.