Jonathan Collier Email & Phone Number

San Jose, California, Us

Seattle, Wa, Us

As a Senior Manager of Global Screening & Compliance for Amazon, I am the single-threaded owner of the program implementation and ongoing delivery of medical checks and drug tests globally. This domain consists of 142 sub-services in 41 countries, covering pre-employment and post-hire checks for all Amazon businesses. This includes the leadership of a team of 30 Program Managers and 61 Service Delivery team members across 4 continents.AREAS OF EXPERTISE:▬▬▬▬▬▬▬▬▬▬►Program & Project Management►Asset Protection Program Development►Global Leadership►Compliance►Employee Relations / HR Investigations►Crisis Management►Physical Security►Ecommerce Operations / Investigations►Emergency Response / Business Continuity►Safety Management►Loss Prevention►Investigations

Seattle, Wa, Us

As a Senior Program Manager of Global Screening & Compliance for Amazon, I developed & launched the global medical checks and int’l drug testing programs as part of the global screening organization. Established and manage a new global program to deliver on Amazon’s regulatory obligations and policies. Lead a team of 26 Program Managers across 4 continents. Lead business expansions and mergers within function.► STRATEGIC INITIATIVES: Initiated system enhancements to improve operational efficiency in partnership with developers for facilitation of medical checks and tracking/compliance of assurance and integration into new case management system. Lead business continuity efforts for covid-19 response around compliance and hiring standards.►PROCESS IMPROVEMENTS: Launched shared services across 3 countries (with 25 on roadmap) that centralizes medical checks but remains locally agile and compliant. Developed a responsive and cost-conscious vendor strategy around utilization and proactive management of country-specific vendors worldwide in alignment with operational goals.AREAS OF EXPERTISE:▬▬▬▬▬▬▬▬▬▬►Program & Project Management►Asset Protection Program Development►Global Leadership►Compliance►Employee Relations / HR Investigations►Crisis Management►Physical Security►Ecommerce Operations / Investigations►Emergency Response / Business Continuity►Safety Management►Loss Prevention►Investigations

Seattle, Wa, Us

As Senior Risk Investigations Manager for Amazon, I oversaw 8 U.S. based investigations teams for the Global Buyer Vertical in Transaction Risk Management Services (TRMS) to include Amazon Web Services (AWS), Simple Email Systems (SES) Chargebacks, Claims, Buyer Risk Investigations (BRI), Abuse Risk Investigations (ARI), Business to Business (B2B) & Amazon Pay (APay). Lead all teams in the delivery of Incubation projects for WW operations and investigative targets. Managed the Seattle Site Operational Analytics team to deliver solutions across both Buyer and Seller Seattle verticals. Managed and mentored ~80 direct/indirect reports. This position allows me to leverage my fraud prevention experience in brick and mortar retail and apply it to an online Ecommerce environment.►CROSS-FUNCTIONAL COLLABORATION: Forged relationships with business teams to include analytics, software engineering and process improvement to drive continuous enhancements to the functionality and processes in areas of toolsets, road-maps, and metrics.►INVESTIGATIVE EXCELLENCE: Drove performance to exceed metric targets relative to investigations completed, investigation efficiency, quality defects, service level agreements, and operating expenses. ►PROJECT MANAGEMENT: Lead multiple projects aimed at process improvement and efficiency to include investigative software / systems migration and the implementation of external investigation tools & software.AREAS OF EXPERTISE:▬▬▬▬▬▬▬▬▬▬►Asset Protection Program Development►Global Leadership►Compliance►Program & Project Management►Employee Relations / HR Investigations►Crisis Management►Physical Security►Ecommerce Operations / Investigations►Emergency Response / Business Continuity►Safety Management►Loss Prevention►Investigations

Deerfield, Il, Us

Earned promotion from Asset Protection Manager to Asset Protection Director following superior performance. As an Asset Protection Director for Walgreen Co., I designed, developed, and deployed numerous safety, emergency management, and shrink reduction initiatives which contributed to millions of dollars in shrink and safety improvements across 375 drug stores with total sales of $800M+, and hired, trained, and mentored 7 multi-unit Asset Protection Managers.►EMERGENCY MANAGEMENT: Authored & implemented the company-wide field disaster response plans for field leadership and store personnel. Led emergency response initiatives to promote safety and support operational goals to include recovery efforts from the 2016 Louisiana floods and hurricanes Katrina, Rita & Gustav. Appointed to and serve on the Walgreens Corporate Social Responsibility Committee. ►STRATEGIC LEADERSHIP: Established reputation as trusted advisor and subject matter expert in loss opportunity identification within operational processes. Identified and led collaborative resolution efforts for company-wide loss exposure relative to unrecognized photo shrink. ►PERFORMANCE EXCELLENCE: Attained year over year shrink & safety improvement, to include a shrink reduction of $1M in 2015 and $2.2M in 2016. Improved WC and GL claim rate and cost (15% in FY 2015 and 9% FY 2016). Reduced guard expenses by $1.5M while concurrently reducing robberies and burglaries.AREAS OF EXPERTISE:▬▬▬▬▬▬▬▬▬▬►Asset Protection Program Development►Global Leadership►Compliance►Program & Project Management►Employee Relations / HR Investigations►Crisis Management►Physical Security►Ecommerce Operations / Investigations►Emergency Response / Business Continuity►Safety Management►Loss Prevention►Investigations

Deerfield, Il, Us

As an Asset Protection Manager, led the AP strategies and initiatives relative to safety, security, shrink reduction and resiliency across a subset of the region’s 375+ stores. Expanded responsibilities to include hiring, special investigations, physical security design, project management, and leading profit improvement & security pilots/initiatives.►BUSINESS PARTNERSHIPS: Forged impactful business partnerships with store operations to develop, implement, and manage security, safety, and loss prevention programs, processes, and strategies. Amplified employee engagement through development of comprehensive training programs. Implemented numerous guides and tools to improve profitability, compliance and business continuity. Executed business continuity initiatives and recovery programs. ►INVESTIGATIONS: Conducted complex investigations including, but not limited to employee theft, workplace violence, executive-level misconduct, pharmacy drug theft, insurance fraud, organized retail crime, harassment/hostile work environment, compliance violations and OSHA/safety violations.AREAS OF EXPERTISE:▬▬▬▬▬▬▬▬▬▬►Asset Protection Program Development►Global Leadership►Compliance►Program & Project Management►Employee Relations / HR Investigations►Crisis Management►Physical Security►Ecommerce Operations / Investigations►Emergency Response / Business Continuity►Safety Management►Loss Prevention►Investigations

Deerfield, Il, Us

As an Executive Assistance Manager, I supported operational mission and profitability goals through the supervision of day to day store operations. Maintained accurate inventory, oversaw merchandising initiatives, task delegation, vendor management, receiving, cash handling, ordering, and exceeded customer service expectations. Trained, mentored, and motivated store associates and managed payroll and scheduling.

Arlington, Virginia, Us

Mba, Business

Bachelor Of Arts, Majors: Psychology And Political Science, Minor: Criminal Justice