Jonathan Commenne Email & Phone Number

Brussels, BE

Studio48 conseille et accompagne les Startups et PME dans leur croissance.Durant les 6 dernières années, notre équipe a développé des outils et techniques redoutables nous permettant de générer des leads digitaux “à la demande” dans de nombreux secteurs.Notre équipe combine plus de 10 années d'expérience dans le domaine du Marketing et de la Vente. Nous.

Bruxelles, Région De Bruxelles-Capitale, Belgique

🚀 Seriez-vous excité à l’idée de mettre vos courtiers en contact avec de nouveaux clients potentiels, chaque jour, et cela de manière prévisible et rentable ?🎯 Pour Qui et Pourquoi ?Notre service s'adresse EXCLUSIVEMENT aux courtiers en crédit hypothécaire qui se reconnaissent dans au moins l'un des objectifs suivants:✅ Vous souhaitez avoir une source de.

Homelicious is a newcomer in the fast paced tech/food delivery market. We focus on commuters and busy workers who don’t have time to cook for dinner or can’t find any quality food options when they leave town and go home. Our objective is to improve their work-life balance by delivering chef-made meals directly at the office. We aim at providing them.

• Responsible for the end-to-end process and the customer experience of the registered mail products (€180M revenues) within the Product Management department. Residential and business customers oriented.
• Improve customer experience: get inside customers' minds and understand their context (field research, interviews, focus groups, surveys), map their customer journey and prioritize key burning plateforms, define and.
• Manage projects with transversal impacts in the company (marketing, operations, ICT, Customer Service and web services). Change management for 15.000+ employees.
• Increase product profitability & performance through process optimization.

• Responsible for the customer web portal which gathers 15 different applications and is used by business customers (18.000+ users):
• Improve existing portal (usability and stability)
• Design the new self-service portal: create an integrated and consistent user experience over existing silo's. As project lead: RFP process, provider selection and management, service design thinking & UI co-creation.
• Establish corporate governance and ensure portal application ownership

• Business analyst & project lead:
• Analyze customers' issues: complaints, customers visits and surveys.
• Define actions leading to customer satisfaction improvement.
• Manage projects (i.e. +500K budget and 2 years project). Process management:
• Set-up process ownership & governance of the Billing & Invoicing corporate process.
• Continuous process improvement.

Fi Brussels Semester 2014

The Founder Institute is a 4 months early-stage STARTUP accelerator and global launch network from San Francisco that helps entrepreneurs.

Master Of Business Administration, Marketing, Magna Cum Laude