Jonathan Conaway Email & Phone Number

Phoenix, Az

• Tier II support for corporate IT and managed service clients, Microsoft desktop and servers• SCCM 2016 setup project for IBCM clients and live SCCM support for patching• Assigned Backup duties,i.e. Barracuda devices, Azure, Windows server• Microsoft Azure management of servers/MDM/Intune• SCOM monitoring

Phoenix, Az

• Tier I and II support for corporate office, referencing skills under software experience• Tier II support for branch offices across the country• Desktop and tablet support• Ariba/Epro purchasing/ordering/receiving for corp office IT support needs• Altiris 6.9 Deployment Server for hardware deployment automation• Cisco call manager 10X support for phone service and setup• Corporate office location with ~650 users including C-level hands on support

Crestwood, Il

• Tier I and II phone support for helpdesk, referencing skills under software experience• Shipping and receiving of desktops/support & repair for ~13000 node network • Ghost imaging and deployment, including sysprep usage• Hardware depot for maintenance, shipping & receiving for remote office support• Altiris 6.9 Deployment Server for Hardware deployment automation

Chicago, Il

• Administered an Exchange 5.5 mail server followed by conversion and administration of Exchange 2003.• Converted NT4 network to Server 2003 active directory network• Watchguard, Sonicwall, Cisco and Netopia firewall/router/switch support. 80+ ipsec tunnels to branch offices and mobile laptop connections • Maintain, repair and upgrade for server room consisting of 20 assorted NT4, 2000 and 2003 servers• Everyday duties include: deploying applications via terminal server, network support and setup, network wiring, tier II helpdesk support, desktop pc repair and support, server maintenance and upgrade, email spam filtering, DSL router setup and VPN connectivity, PBX phone support and phone wiring. Mobile laptop remote access and support. Blackberry connectivity and support.• Public computer lab setup