Jonathan Conley, Pmp Email & Phone Number

St Petersburg, Florida, United States

• Identify and analyze user requirements, procedures, and problems.
• Document project objectives, scope, schedule, and contractual requirements.
• Lead problem solving and coordination efforts.
• Actively manage scope, monitor schedule and costs, report statuses, set expectations for both internal and external stakeholders, identify and mitigate project risks, and keep communication channels active.
• Proactively identify resource needs and constraints within the organization.
• Perform oversight of quality assurance activities and trainings.

Tampa, Florida, United States

• Served as Application Manager for 20+ applications.
• Led and organized daily standups to track the team’s progress while delegating tasks based on current capacities and upcoming priorities.
• Oversaw and maintained software licensing and budget, scheduled and analyzed Vulnerability Assessment (VA) findings, and maintained compliance for 20+ applications.
• Created Corrective Action Plans and Risk Exceptions for non-compliant items identified in VAs performed on any of the 20+ applications.
• Served as primary business application owner for multiple third party vendors while assisting contact for several other vendors.
• Consulted with users, clients, and other technology groups on issues and recommended programming solutions, installations, and support on customer exposure systems.

Tallahassee, Florida, United States

• Led daily standups to track the team’s goals and progress while assigning action items to others based on current and upcoming workload.
• Identified and analyzed user requirements, procedures, and problems.
• Lead problem solving and coordination efforts.
• Documented project objectives, scope, schedule, and contractual requirements.
• Actively managed scope, maintained schedule and costs, reported statuses, set expectations for both internal and external stakeholders, identified and mitigated project risks, and kept communication channels active.
• Proactively identified resource needs and constraints within the organization.

Tallahassee, Florida, United States

• Led and organized daily standups to track the team’s goals and progress while assigning action items to others based on current and upcoming workload.
• Produced analytical work including project deliverables, process models, system requirements, system design, mockups, strategic planning, needs assessment, data analysis, and problem solving.
• Created test cases for the company’s proprietary software for both the Product Owner’s team to conduct System Acceptance Testing (SAT) and for the client to perform User Acceptance Testing (UAT).
• Performed database queries to gather information to create user stories, acceptance criteria, and work performance reports.
• Supported and trained customers on the use of the company's products.
• Managed, mentored, coached, and supported multiple personnel including Business and System Analysts.

Tallahassee, Florida Area

• Created and modified XML and XLST files for the flow of information between external systems.
• Received user stories from the Business Team to break down into work packages.
• Performed SAT on various applications for quality assurance.
• Provided support by answering client's calls, emails, and tickets during both work and after hours.
• Reviewed server logs to troubleshoot issues during testing and development stages of projects.

Orlando, Florida Area

• Tended to helpdesk tickets created by clients in Zoho Help Desk daily.
• Resolved issues at the client’s location such as router and Wi-Fi installation, memory and storage status ofcomputers and servers, communication room issues, creating patch cables, connecting network switches, and.
• Troubleshot internal problems involving Microsoft Office, REVO cameras, router and Wi-Fi configurations, server issues, email, and general networking needs.
• Became familiarized with virtualization technology, active directory, exchange, and network administrator functions.

Bachelor Of Science (B.S.), Information Technology

Activities and Societies: Sigma Phi Epsilon Fraternity, Club Volleyball, Residency Hall Executive Member at Florida State, Residency Hall.

Highschool Degree