Escalation Specialist
Current• Providing excellent customer experience through technical support for both Merchants and Frontline Support.• Support our customers fully in all questions regarding our product and answer their inquiries via email or by phone. • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution. • Document and track customer issues and resolutions. • Making the customer feel comfortable and more knowledgable of our system.