Product Management lead for Cisco's Webex Contact Center product - leading growth, admin experience, and customer escalations- Launched self-service trials for partners, customers, and sellers which converted $40 million in total contract value in the first year. Received an organization-level award for this experience.- Launched multiple subscriptions per customer and enabled customers to switch subscriptions between partners which reduced the time to revenue by 2 months for $10 million per quarter and saved our support team 350 hours per quarter.- Reduced the time to provision our CCaaS, UCaaS, and CPaaS solution from 5 weeks to 5 minutes- Cisco Live speaker, hosted a breakout presentation and customer meetings- Product sponsor for our most critical customers working across product teams to prioritize highest priority features, hosted offsite with strategic customers, owned the relationship with Cisco IT to migrate Cisco contact center agents to our product, and saved large customers from churning partnering with customer success- Product mentor to two aspiring product managers

- Presented a strategy to leadership that Webex needed to invest in an onboarding, settings, and account management experience for end users- Shared figma designs for future experience, business value, and benefits this would drive for our customers- Successfully aligned all product directors to this vision and finalized engineering requirements- Re-org occurred, completed the full transition of all designs and requirements to the new owner, and the new end-user experience is now successfully in production!

- Delivered successful strategy to provide delightful and frictionlesshelp experience to Webex customers- 30% case reduction by providing better self help experience- Industry leader for accessibility score on Webex help site - providinginclusive help for all- Increased help chat case deflection from 25% to 50%- Migrated 26 writers, 1800 articles, ~10k assets to new contentmanagement system (CMS)- Writers experienced 5x efficiency gains after CMS migration

- Delivered a single platform for Cisco employees to learn, deploy, andmanage cloud infrastructure services- Hired and managed 10 person product team- Increased product adoption by 166% YOY- Managed and billed $49 million+ in cloud infrastructure spend- Recognition from CIO for delivering exceptional experience

- Implemented 200% improvement in adoption, delivery speed, and error reduction - Delivered 1200 automated virtual machines per quarter

Data Modeling, Data Analysis, Requirements, Documentation, Tableau, Data Migration, Project Management, Data Science, Collaboration.