• Demonstrated problem-solving skills by effectively resolving complex customer issues, including account discrepancies, transaction errors, and online banking challenges, enhancing customer satisfaction and loyalty.• Served as a peer coach for new hires, allowing them to observe and learn from experienced calls, facilitating their onboarding and skill development.• Appointed to contribute to supervisor-led projects by employing Excel for data manipulation and reporting.• Recognized with the "Wicked Good Call Award" for executing the best call in the month of May, demonstrating excellence in customer interaction and issue resolution.• Achieved the "You Make a Difference Award" seven times over five months, demonstrating a high standard of performance.• Consistently generated a high volume of product referrals over five consecutive months, contributing to improved sales performance and customer satisfaction.• Appointed to represent the company at a key school networking and recruiting event, significantly enhancing our presence and recruitment efforts.

• Participate in community events, parades, and charity fundraisersas a representative of the college, promoting goodwill andfostering positive relationships within the local community.• Participated in regular meetings with school administrators toprovide input, share updates, and contribute to decision-makingprocesses.

• Assisted in daily financial activities, gaining hands-on experiencein various accounting processes.• Collaborated with team members to prepare and analyze financialreports, contributing to accurate and timely financial information.• Utilized Excel to perform tasks such as data entry, reportgeneration, and analysis.

• Supervise and provide guidance to the grocery storestaff, including cashiers, stockers, and customer servicerepresentatives.• Assign tasks and responsibilities to employees, ensuring propercoverage and efficient workflow• Handle escalated customer concerns and complaints,collaborating with store management as needed.• Led department in consistently achieving the highest customersatisfaction scores through proactive customer service, resultingin positive surveys and feedback.