Jonathan Coombes Email & Phone Number

United States

• Demonstrated problem-solving skills by effectively resolving complex customer issues, including account discrepancies, transaction errors, and online banking challenges, enhancing customer satisfaction and loyalty.
• Served as a peer coach for new hires, allowing them to observe and learn from experienced calls, facilitating their onboarding and skill development.
• Appointed to contribute to supervisor-led projects by employing Excel for data manipulation and reporting.
• Recognized with the "Wicked Good Call Award" for executing the best call in the month of May, demonstrating excellence in customer interaction and issue resolution.
• Achieved the "You Make a Difference Award" seven times over five months, demonstrating a high standard of performance.
• Consistently generated a high volume of product referrals over five consecutive months, contributing to improved sales performance and customer satisfaction.

North Dartmouth, Massachusetts, United States

• Participate in community events, parades, and charity fundraisersas a representative of the college, promoting goodwill andfostering positive relationships within the local community.
• Participated in regular meetings with school administrators toprovide input, share updates, and contribute to decision-makingprocesses.

Bedford, Massachusetts, United States

• Assisted in daily financial activities, gaining hands-on experiencein various accounting processes.
• Collaborated with team members to prepare and analyze financialreports, contributing to accurate and timely financial information.
• Utilized Excel to perform tasks such as data entry, reportgeneration, and analysis.

Plymouth, Massachusetts, United States

• Supervise and provide guidance to the grocery storestaff, including cashiers, stockers, and customer servicerepresentatives.
• Assign tasks and responsibilities to employees, ensuring propercoverage and efficient workflow
• Handle escalated customer concerns and complaints,collaborating with store management as needed.
• Led department in consistently achieving the highest customersatisfaction scores through proactive customer service, resultingin positive surveys and feedback.