Manage acquisitions, sales, customer service, and community relationships of print media accounts.

Researched, and built company profiles for clients selling B to B services.Direct sales to retail customers via phone.Field and resolve customer service issues.

Managed operations of high volume store: accountable for strategic planning, operations, business planning and development, sales and marketing, technology, project management, finance and budgeting, accounts payable, human resources, and P&L.· Responsibilities include but not limited to, Human resources management, management of the P & L, Hiring, and terminations, customer service, sales operators,and cashier, managing labor of over 200 employees and over all store sales..· Trained managers in effective recruitment, hiring, training, recognition programs, and performance appraisal system· Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, supervised loss prevention, and customer service procedures

Completed all facets of retail store management including client relations, training, scheduling, visual merchandising, sales, marketing, inventory control, employee supervision, and acted as liaison between regional managers, account executives, staff, and other store locations. Maintained sales team statistics and work schedules for as many as 200 employees, while training and coaching new and existing sales associates in sales techniques, dealing with difficult customers, and troubleshooting various problems.·· Developed a top-performing sales teams, focused on achieving and surpassing company goals and customer expectations for this Fortune 500 retail company.· · Developed and initiated innovative sales, marketing, and customer service strategies resulting in an increased profit margins. Inspired teams to achieve greater than expected sales goals in multiple stores. Won multiple sales contest in district-wide and,company-wide team efforts.·· Provided key marketing and sales program support, including design and rollout events· Conducted one-on-one staff coaching sessions· Trained staff in new programs, policies, computer updates and product information

Administered and directed all aspects of firm's planning/development strategies; drove forward new business. development through in-depth analysis of clients' needs and requirements to promote growth and enhance revenue Assumed full responsibility for the strategic planning, development, operations, sales and marketing, customer service, human resources, administration, and P&L performance with annual revenue of over 3 million dollars.· Managed wholesale/retail and alternative distribution channels for educational publishing companies.· Developed sales tools such as launch kits, training materials, and communications collateral· Supervised regional sales operations including 25 sales representatives and 40-60 accounts

lanned and developed training procedures utilizing knowledge of relative effectiveness of individual training, classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. · Trained instructors and supervisors in effective training techniques· Developed and organized training manuals, multimedia visual aids, and other educational materials· Conferred with managers, sales representatives, and customer service representatives of educational publishing companies to determine training needs