Jonathan Crisp Email and Phone Number
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With over 20 years in the Insurance Industry, I acquired the services, skills and experience in the following areas: • Problem Solving, Process Writing, Strategic planning, MI Reporting -Dashboard Development leading into Executive Summaries, • Sales, Operational Management, Call Centre Sales and Service, Outsource Business Management (Portfolio Management, Technical Underwriting, Reinsurance Placements, • Risk Management, Risk Surveying, Endorsement/ Clause writing, System Set up and Designs, Policy Schedule design and framework.• Product Management, End to End Binder Management, Contract Management, Team Leading, Team Management, Product Training and Development, • Governance and Control reporting on various departments and Project Management, Broker Management. Over the years, I had the opportunity to work with various industry leaders and peers (insurance industry colleagues) in various departments for leading insurance companies. I started my career at Santam Limited | 2004, moved to Bryte Insurance Company | 2015, Discovery Insure | 2018, Absa Insurance Company | 2019 and currently employed at Hollard Insure | 2022 as a Technical Underwriting Manager.Currently supporting the IIG Council as a Co-Opted in member within the Marketing portfolio and enjoying the opportunity to be part of the Roots and Wings Mentor /Mentee Program 2022 and 2023 as a mentor. a Christian (Love GOD) and Founding member of #IAM-Crisp. I aspire to be an inspiration to many and constantly seek inspiration from others. I am a firm believer in people development, self-development and enjoy effective and efficient collaboration. I thrive on continuous growth in every aspect and I am always willing and ready to serve the next person to make a positive impact and add meaningful value. Attended various leadership courses, short technical and insurance courses, I enjoy a good read around Inspiration, Leadership and Motivation.In my personal capacity, I served as a chairperson for Club Tuscany Body Corporate between the years 2013-2018. Where the team successfully completed several projects and initiatives to ensure the upkeep and maintenance of the complex. I served at two NPO's assuming various roles and responsibilities. I love family time. Married to Simone Crisp and together we have three kids Amber , Paige and Nathan.I enjoy exercise, hiking, still learning Golf as a new hobby, trying to play the piano and guitar, love swimming and outdoor adventurous activities. a Firm believer in serving and Robin Sharma says it so well "To Lead is To Serve"
Hollard Insurance
View- Website:
- hollard.co.za
- Employees:
- 5114
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Technical Underwriting ManagerHollard InsuranceJohannesburg, Gp, Za -
Underwriting ManagerHollard Insurance Aug 2022 - PresentJohannesburg Metropolitan AreaContribute to the implementation of the Personal Lines strategy by providing Personal Lines technical underwriting support to the Branches, HUB and Binder brokers.Making recommendations to the product and features team based on underwriting requirements, ensuring that all impacts have been carefully considered and analysed to best meets the business, broker and customer needs.Assisting in complex Personal Lines queries o creating underwriting training manuals in either Word, Excel, Visio diagram or a combination of formats o facilitating underwriting training where required o placing reinsurance on the Hollard Insure FAC system o drafting policyholder specific endorsements o reviewing wordings and signing off from an underwriting perspectiveStakeholder Management• Take ownership of queries and offer solution to the various stakeholders • Maintain and enhance relationships with brokers and/or internal stakeholdersProject Delivery• Work closely with various project teams to ensure that the project deliverables are being met while proactively highlighting potential issues• Reporting on progress in relation to tasks and work stream against the project plan as well as manage and meet designed time scales"General Responsibilities• Ensure all documentation and audit trail of work done are stored in a central repository (shared drive)• Ensuring that issues are identified, tracked, reported on and where appropriate resolved in a timely manner• Meeting deadlines and work according to appropriate schedules -
Co-Opted Councilor MarketingInsurance Institute Of Gauteng Feb 2022 - PresentGauteng, South Africa -
Product ManagerAbsa Group Sep 2019 - Aug 2022Johannesburg Area, South AfricaKey accountabilities is to drive innovation around the product development and management cycle. Prepare business cases for new product developments. Day to day query resolution on all aspects. Coordinate activities related to roll out of new products Update and change product and process documentation. Provide exception reporting on rate and fee deviations. Implementation of new product or changes to existing products into the business. Manage specific product back-book and clean up initiatives.Ensure service delivery is in line with service level agreements with Binder holders. Drive interaction with all relevant infrastructure areas across the business in addressing product management requirements and priorities. Drive relevant communication related to product changes or new product implementations, Participate in group-level activities and forums which impact the product. Effectively communicate developments within area of activity to all relevant internal and external stakeholders. Manage binder and intermediary contracts. Product performance and relationships with external business partners. Drafting of communication and related marketing material. Providing input to pricing tables. Conduct annual (bi-annual) review or rewards pricing and recommend pricing guideline to ensure market competitiveness. Provide recommendations for the review cycles of how pricing changes will be made, communicated and placed into effect. Drive portfolio profitability and growth.GWP R200m + per annum -
Manager Personal Business And AdministratorsBryte Insurance Company Limited Aug 2018 - Aug 2019City Of Johannesburg, Gauteng, South AfricaAssist business with Special projects and streamline processes and enhance the use of data and reporting. Drafting and setting Skills Assessment Project Q4. Support business with Iron man and Shredding Data Base Report Q4. Support business by implementing the 5 Drivers Reports. Reviewing and provide support in improving policy screening and multi claimant processes and on-going research to better underwriting processes. Knowledge sharing with the Maharishi Institute and B90 program 2x Training Session for Bryte Staff per annum. Driver report: Tasked to investigate and implement the monitoring of average cost per claim vs. premium per unit vs. claims per unit. RDR Retail within allocated timelines, Encourage the sharing of best practices. Ad Hoc Tasks…Continuous profitability tracking and performance management. Providing support and ongoing recommendation to Regional Managers and Business Development mangers to identify gaps and manage performance and risks. -
Technical Consultant (Commercial Lines)Discovery Limited May 2018 - Jul 2018Johannesburg Metropolitan AreaSupporting Business Development Managers in regions to make sound underwriting decisions on risks and exposures. Proof reading of policy wording and recommendations, enhancements and corrections. Supported the Risk Engineering team with streamline processes and drafting an operating dashboard. -
Manager Governance: Portfolio Underwriting Managers And Quality AssuranceBryte Insurance Company Limited Jan 2018 - Mar 2018City Of Johannesburg, Gauteng, South AfricaThe management of two senior teams Portfolio Underwriting Managers and Quality Assurance specialists provide leadership to team that inspires and enables excellence. Create awareness of Bryte Financial Services strategic objectives and their alignment to the department and company objectives Team compliance to company policies and procedures, corporate governance and relevant legislation. -
Underwriter-Team Leader: Product Underwriting (Personal Lines)Bryte Insurance Company Limited Aug 2015 - Dec 2017City Of Johannesburg, Gauteng, South AfricaAnalyze PL portfolio performance, measuring exposure and analyzing risk, determine technical recommendations to improve portfolio performance, Negotiating recommendations needed to be taken on portfolios with Business Development Managers, Regional Sales Managers, and Regional Underwriting Managers. Analyze monthly claims and recommend actions to be taken, Analyze monthly renewals and recommend actions to be taken. Accurate technical advice and risk management on referrals. Develop, and adapt as necessary, information reports on key portfolio performance indicators to ensure that managers can measure and monitor and continuously improve personal lines performance. -
Risk Surveyor (Commercial Lines)Santam Insurance May 2014 - Jul 2015City Of Johannesburg, Gauteng, South AfricaKey responsibilities are to assess a risk while applying technical knowledge and providing risk management suggestions to eliminate or minimize the exposure.Provide detail risk assessments on the risk to be insured, this includes an in-depth view to the underwriters allowing them to underwrite the risk appropriately. The role further suggests appropriate/ relevant risk management to be implemented by the client. Skills: Excellent communication and interpersonal skills, analytical ability and solution orientated, good written and verbal competence, being persuasive and having influencing skills. The ability to achieve targets independently. The role requires a positive contribution to team’s goals and success.Knowledge: Computer literate, technology awareness and capability. This includes insurance risk management principles and in-depth knowledge of the short term insurance industry. The ability to deliver results that includes meeting the customer expectations. Relating and networking, analysing. On-going learning and researching. -
Underwriter: Portfolio Management (Outsourced Business Underwriting Governance)Santam Insurance Sep 2009 - Apr 2014Johannesburg Metropolitan AreaPortfolio underwriting: on new and existing business; Data and quality control;Risk management; Monitoring of policy screening and corrective recommendations;Profitability tacking; Reassessment of a risk following a huge claim; Multi claimants: reassessment of risks following high frequency of claims; Marco & Micro analysis of data Report writing; Drafting SOP’s (Standard Operating Processes) Monthly presentations and feedback; Manage: re-insurance on Motor and Non Motor; Endorsements, rate testing; Routine business partner visits (External) and relationship building; Coordinating and Delegating work; Technical underwriting and support; Driving profitability on portfolios (books). -
Senior Service ConsultantSantam Insurance Jul 2009 - Sep 2009City Of Johannesburg, Gauteng, South AfricaAmendments on existing policies and quotes; Debit order queries;First level underwriting; Handling of incoming calls; Broker & Client services; Client delight, Problem solving; Selling of four different products in the division; Extensive product knowledge at all times;Up selling of additional products; Meeting of daily and monthly targets;On the job coaching, training and support to new employees. -
Underwriter & Quality Control ConsultantSantam Insurance Feb 2006 - Jul 2009City Of Johannesburg, Gauteng, South AfricaQuality & Underwriting checks on new and existing business; Managing and controlling discount above mandate and the requests thereof.Second level underwriting for recognized brokerages “SADTU, FSP Solutions & Glenrand MIB”Support with client services after hours one night a week including Saturdays: Amendments on existing policies and quotes.Broker & Client services, Client delight, Problem solving.Handling of incoming calls; Coordinating and Delegating work; Filing of New and existing businessEnsure profitability and growth on a continued basis.Fault count on new & existing business:Call Assessments: To ensure that the quality of calls is up to standard and aligned to the Company’s current policies and procedures and if required provide coaching and guidance. -
Contact Centre’ Agent (Sales-Consultant)Santam Insurance Nov 2004 - Jan 2006City Of Johannesburg, Gauteng, South AfricaHandling of incoming calls (minimum 40 calls & a minimum target of 5 policies a day). Broker & Client services, data capturing. Continued broker / client delight involved problem solving, queries and product knowledge on four personal lines products. Extensive product knowledge always. -
Administration ClerkNedbank 2003 - 2004City Of Johannesburg, Gauteng, South AfricaData capturing, processing of files
Jonathan Crisp Skills
Jonathan Crisp Education Details
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Milpark EducationHigher Certificate In Short-Term Insurance Nqf Level 5 -
Silver Oaks12
Frequently Asked Questions about Jonathan Crisp
What company does Jonathan Crisp work for?
Jonathan Crisp works for Hollard Insurance
What is Jonathan Crisp's role at the current company?
Jonathan Crisp's current role is Technical Underwriting Manager.
What is Jonathan Crisp's email address?
Jonathan Crisp's email address is jo****@****h.co.uk
What schools did Jonathan Crisp attend?
Jonathan Crisp attended Milpark Education, Silver Oaks.
What are some of Jonathan Crisp's interests?
Jonathan Crisp has interest in Social Services, Children, Rugby, Soccer, Leading, Animal Welfare, Training, Cricket, Poverty Alleviation, Reading.
What skills is Jonathan Crisp known for?
Jonathan Crisp has skills like Insurance, Risk Management, Underwriting, General Insurance, Reinsurance, Commercial Insurance, Microsoft Excel, Liability, Claim, Property And Casualty Insurance, Portfolio Management, Commercial Lines.
Who are Jonathan Crisp's colleagues?
Jonathan Crisp's colleagues are Noluthamdo Mflathelwa, Dr Dava, Patience D., Rosemary Stamboul, Phillys Tsheole, Jeremy Pendergast, Shylet Mhizha.
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Jonathan Crisp
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Jonathan Crisp
Google Cybersecurity Professional | Network Defence | Incident Response | Security FrameworksWilmington, Nc2ssvc.com, blueyonder.co.uk -
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