Promoted to management in 2021 after acquisition by Sovos Compliance for the platform’s support team servicing the North American region’s client. Mentored team members for career growth. Identifying and addressing workflow bottlenecks for output efficiency.

Promoted to Senior Product Owner in 2023 to coordinate development teams such as software developers, tech and dev operations, QA and support teams to ensure stakeholder satisfaction of the software products released.

-Top tier technical support for desktop tax software.-Technical support for Microsoft applications such as MS SQL Server and IIS Server.-Account manager for Corporate/Enterprise software for top fortune companies.

-Administer network domain over all locations of the company.-Desktop support and repair-Installed and configured networking hardware-Database management and maintenance-Quality service excellence-Technical project manager

-Administer network systems for small and mid-sized business throughout Los Angeles County.-Perform network maintenance, emergency service, remote/phone support and project management.-Provided warranty repair for retail stores for Best Buy, Circuit City, Staples and Office Depot-Upgrade POS systems and software at sites for Chevron, Fujitusu and Payless Shoe Source-Trained Entry-level junior technician in PC troubleshooting/assembly to be deployed on the field.

-Expedited auto claims quickly and efficiently with Insurance companies.-Coordinated cycle-time programs to reduce length of claim being open.-Managed 25 field appraisers throughout Midwest United States.-Maintained excellent public relationships with clients and insurance companies.