Jonathan Cunningham Email & Phone Number

Chattanooga, Tennessee, United States

Chattanooga, Tennessee Area

• Maintain operational oversight of the customer service experience and claims administration for the North American business.
• Direct responsibility for maintaining a 90%+ compliant network of contractors respective to drug screenings, background checks, licensing, and insurance.
• Ensure timely deployment of 200K+ policy jobs annually to network contractors across the United States and Canada.
• Oversee validation and review of all claims spend and accurate delivery of customer entitlements.
• Manage contractor claims P&L to meet insurance underwriting targets.
• Manage call forecasting, staffing, and operating budget for organization of 60 employees.

California, Arizona, Nevada, Oregon, Colorado, Washington, Idaho, Utah, Alberta

• Performance manage 150+ contractors across 7 western states and Alberta, Canada.
• Negotiate pricing and control cost for residential emergency repairs – 200+ jobs/week.
• Analyze cost and performance data to correct undesired results.
• Research and keep current on market pricing and new technology.
• Recruit contractors as needed due to expansion and growth – 75+ new contractors.
• Develop and administer training to ensure proper on-boarding of new contractors.

Greater Los Angeles Area

• Launch and build out new organizational division with a focus on commercial, light commercial, and residential installation services.
• Manage and direct daily office operations, distribution warehouse, project managers, service personnel, and all field labor (subcontracted and direct employees).
• Manage sales team to develop and implement new programs for organization to secure new business by offering installation services to new and existing customer base (contractors, owners, developers, homeowners’.
• Create and initiate service and warranty programs for handling the service requests for all organization’s customers in southern California.
• Create and develop standard operating procedures for a centralized distribution center to support greater Los Angeles area.
• Scope of work including windows, custom ext. doors, commercial doors, interior trim, insulation, cabinets, steel stud framing, wood framing, drywall, ext. siding.

Albany, Georgia Area

• Manage and oversee regional office responsibilities including overhead, project scheduling, permitting, warranty issues, preparing settlement statements, & construction budgets.
• Schedule and manage the construction of new semi-custom homes in the 1500 to 3500 sf range; oversee anywhere from 5 to 15 homes at a time.
• Coordinate and schedule with suppliers and trade contractors in the building of homes on time, within budget, according to established quality standards.
• Communicate and work directly with homeowners to ensure customer satisfaction.
• Manage superintendents plus oversee and schedule subcontractors.
• Receive, check validity and process all change orders.

Bachelors, Construction Management, Business

Education record