Jonathan Cunningham Email & Phone Number

Chattanooga, Tennessee, United States

Chattanooga, Tennessee Area

• Maintain operational oversight of the customer service experience and claims administration for the North American business.• Direct responsibility for maintaining a 90%+ compliant network of contractors respective to drug screenings, background checks, licensing, and insurance.• Ensure timely deployment of 200K+ policy jobs annually to network contractors across the United States and Canada.• Oversee validation and review of all claims spend and accurate delivery of customer entitlements.• Manage contractor claims P&L to meet insurance underwriting targets.• Manage call forecasting, staffing, and operating budget for organization of 60 employees.• Develop and implement key process improvements and technological advancements in order to reduce operating costs and maximize efficiencies.• Lead business role in developing requirements, integrating, and launching a new field service management system for the North American business unit, as well as continued oversight, management, and prioritization of system enhancements.• Oversee development and launch of a contractor mobile application in order to dispatch jobs and manage the lifecycle of jobs in flight.• Design and launch SQL database tool in order to capture job related tasks, ensure adherence to pre-negotiated contractor rates, and provide job cost reporting.• Design and develop a mobile application for contractors to electronically build and submit job estimates, as well as invoice submission.• Develop and analyze operational reporting to gauge performance against KPI’s and identify improvement opportunities.• Provide weekly project status updates and operational reporting to executive team.• Establish, execute, and maintain departmental processes and procedures, internal business guidelines, and best practices in confinement of contractual obligations, benefits, and partner requirements.

California, Arizona, Nevada, Oregon, Colorado, Washington, Idaho, Utah, Alberta

• Performance manage 150+ contractors across 7 western states and Alberta, Canada.• Negotiate pricing and control cost for residential emergency repairs – 200+ jobs/week.• Analyze cost and performance data to correct undesired results.• Research and keep current on market pricing and new technology.• Recruit contractors as needed due to expansion and growth – 75+ new contractors.• Develop and administer training to ensure proper on-boarding of new contractors.• Resolve escalated customer complaints.• Collaborate with sales and account management teams to achieve utility partner satisfaction.

Greater Los Angeles Area

• Launch and build out new organizational division with a focus on commercial, light commercial, and residential installation services.• Manage and direct daily office operations, distribution warehouse, project managers, service personnel, and all field labor (subcontracted and direct employees).• Manage sales team to develop and implement new programs for organization to secure new business by offering installation services to new and existing customer base (contractors, owners, developers, homeowners’ associations, and homeowners).• Create and initiate service and warranty programs for handling the service requests for all organization’s customers in southern California.• Create and develop standard operating procedures for a centralized distribution center to support greater Los Angeles area.• Scope of work including windows, custom ext. doors, commercial doors, interior trim, insulation, cabinets, steel stud framing, wood framing, drywall, ext. siding.• Review and perform take offs from plans and perform unit cost estimates.• Validate and process change orders including change order submissions.• Estimate projects (material and labor), negotiate pricing and coordinate material delivery.• Handle scheduling & quality control measures (estimated/awarded).• Manage field staff, equipment and supplies for every project.• Hire/train/manage all staff (up to 22) and select/direct subcontractors.• Recruit new suppliers and subcontractors and set up business arrangements.

Albany, Georgia Area

• Manage and oversee regional office responsibilities including overhead, project scheduling, permitting, warranty issues, preparing settlement statements, & construction budgets.• Schedule and manage the construction of new semi-custom homes in the 1500 to 3500 sf range; oversee anywhere from 5 to 15 homes at a time.• Coordinate and schedule with suppliers and trade contractors in the building of homes on time, within budget, according to established quality standards.• Communicate and work directly with homeowners to ensure customer satisfaction.• Manage superintendents plus oversee and schedule subcontractors.• Receive, check validity and process all change orders.• Confirm accuracy of all estimating department estimates.• Verify subcontractor and supplier invoices for legitimacy.• Negotiate pricing and contracts with vendors, suppliers, and subcontractors.• Ensure plan accuracy before and during construction process.• Secure new vendors, suppliers, and subcontractors, and establish business arrangements.• Coordinate material procurement/delivery pursuant to construction schedules.

Bachelors, Construction Management, Business

Education record