I ensure that quality services are rendered by department in meeting guest needs, and that good guest relations are enhanced. I maintain the highest ethical standards of operations, quality of services and facilities for the property. I help the management team develop a well trained staff with high morale and loyalty. I coordinate and supervise the various departments to ensure an environment in which high standards of comfort, service and quality exist for our guests. As a certified Marriott trainer, I conduct Brand Service training for our Marriott Portfolio.

I partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership with the management team, I provide guidance and direction to all associates and will facilitate ongoing training on the business model. As BEM I am the employee liaison and push forward initiatives that create a fun and safe working environment, where employees feel valued and have a since of ownership within our brand. I'm also responsible for community relations and outreach development, insuring we make a thumbprint in our surrounding community.