Jonathan Custer Email & Phone Number

Washington, District Of Columbia, United States

Beijing City, China

Supervision of day-to-day operations of the Ambassador’s Residence as well as point of contact for all dinners, receptions and other events that occur on premises. Additionally, served as liaison between the Residence and the US Embassy to ensure staffing, logistical and maintenance issues are resolved.- Managed 2-3 official and personal events per week for the US Ambassador, overseeing budgets of approximately $15,000 per month. - Guaranteed protocol standards were met and event goals achieved; number of annual events increased approximately 20% from the previous year due to increased capacity and streamlined work practices.- Managed 7 full-time staff members to guarantee consistent completion of daily work duties; arranged work schedules; annually reviewed staff performance and negotiated bi-annual salary increases.- Monitored and managed official Residence schedule and Ambassador’s personal schedule to anticipate and remedy scheduling conflicts. - Resolved approximately 10-15 monthly maintenance and landscaping issues on Residence premises; established three additional annual maintenance practices with Embassy general services office to maintain Residence integrity, resulting in fewer maintenance requests needed on a weekly basis, allowing staff to focus on other matters.

Washington D.C. Metro Area

OFDA Training Unit focal point providing training to OFDA employees preparing them for work in Washington, DC and abroad.- Delivered 10-15 virtual and classroom single- and multi-day trainings per month and facilitated active learner-centered activities, both in Washington, DC and overseas.- Spearheaded and designed three new instructor-led and online courses for various programmatic areas to prepare employees for deployment abroad in response to international disasters, one of which became mandatory for all deployed employees.- Technical revision of six courses to reflect changes in course content and student needs. All training updates were done in collaboration with subject matter experts to ensure accurate, current, and relevant content.- Ensured full participation in offered classes, resulting in zero course cancellations due to low enrollment.

Leader of training initiatives for the Restoring Family Links program to prepare chapter employees across the country with various techniques to strengthen the local program and conduct casework.- Designed online course materials for the introductory Restoring Family Links module as well as multiple sessions to train caseworkers on how to use the case database using Articulate Studio, Articulate Storyline, and Adobe Captivate. On a scheduled basis, reviewed and updated training materials to reflect any changes to program procedures and practices. - Developed, organized and facilitated Restoring Family Links instructor trainings (Training of Trainers), which resulted in over 100 new instructors certified across the country and greater service capacity in all regions. Periodically modified the course based on participant feedback and to reflect changes in program procedures.- Supported Restoring Family Links instructors and in-person courses by planning training schedules and locations, assigning instructors to scheduled trainings, and assisting with other logistical requests as needed. Approximately 30-40 in-person courses were given every year.- Organized and facilitated calls and seminars to disseminate program information and updates to the chapter network.- As needed, processed new NHQ-level casework to assist team in successfully meeting deadlines, eliminate backlogs, and elevate customer service.

Washington D.C. Metro Area

Main point of contact at National Headquarters for chapters that had received Restoring Family Links outreach grants to ensure that work plans were completed and money was spent appropriately. Also responsible for compiling and reporting results and outcomes of the grant period.- Assisted applicants with devising effective, comprehensive grant applications by reviewing draft proposals from chapters and returning suggestions on how to improve and clarify their plans.- Reviewed and selected applications to receive grant money.- Conducted and facilitated monthly calls with awarded chapters to discuss progress, address problems, and set future goals.- Collected, consolidated, and analyzed mid-cycle and final reports from chapters; summarized results to present a clear evaluation of the effectiveness of the grants, areas of concern, and suggested steps for the future to the program manager.- Assisted team caseworkers in casework administrative tasks, such as caseworker follow-up and data input, which eliminated backlogs and elevated customer service feedback

•Developed content and structure of online training that was used across the entire organization to introduce employees to the Restoring Family Links program and provide insight on how to conduct casework•Consulted with other team members and chapter employees to modify content to make it relevant and useful•Maintained and updated content on Saba LMS

•Worked 27 contact hours a week, teaching the following levels: - general English (intermediate through advanced) - business English (beginners through advanced)•Presented at and participated in ESL teaching conferences in Prague and Brno, Czech Republic on teaching methods and activities•Mentored less-experienced teachers 10 hours a week

•Worked 26 contact hours a week, teaching a variety of levels including: - general English (elementary through proficiency) - intensive English (starting from the elementary level) - business English - Young Learners•Coordinated a telephone conversation module, an extension of business English course.•Presented at and participated in numerous ESL teaching conferences throughout Ukraine

Master Of Arts (M.A.), International And Comparative Education

Ba, Political Science/International Relations