Jonathan Cwik Email & Phone Number

New Orleans, Louisiana

Greater New Orleans Area

• Execute every client’s Information Technology vision and plan within corporate guidelines of current recommended and supported solution sets.• Leverage a strong professional disposition in order to build relationships and exert interpersonal influence to retain customer and grow revenue. • Build strong trust and positive relationships with clients at various levels, especially client executive management and/or principals.• Maintain business awareness. Including document specific knowledge about the clients’ business drive, and IT infrastructure as well as how it relates to their business strategy and goals.• Participate in regular status and client review meetings, recommend solutions and improvements. • Aid Sales Account Manager with verifications/approvals of proposals and scopes of work related to customer’s needs and direction.• Identify business development and "add-on" sales opportunities. • Help drive the clients’ technology roadmap to completion.• Keep the Managed Services team and Management team well informed of account changes within the organization and general client-specific news. • Motivate team to create both a team-oriented and autonomous environment based on business needs. • Keep abreast of technology, trends and other factors affecting business and technology decisions to include obtaining required job-related certifications. • Present new processes, vendors, and best practices to management team for evaluation as part of potential deliverable products.• Effectively communicate and work with Project Management Office and Sales Department counterparts.• Mentor and train the lower tier positions to aid in their future development.• Assess and communicate risks associated with technology-related investments and purchases.

Metairie, La

• Research best practices and policies to maintain company, and client data and information.• Actively protect information technology assets and infrastructure from external or internal threats and ensure compliance with statutory and regulatory requirements regarding information access, security and privacy.• Scope, Build, Configure, and Deploy routers and switches for clients to include VLAN’s routing.• Record best practices and policies in internal Wiki page / SharePoint site.• Report issues to Service Delivery Manager for propagation.• Implement firewall solutions to properly secure client data, and provide consultation on all new firewall implementations, firewall configuration changes, and projects requiring security operational support.• Conduct and report threat, vulnerability, and risk assessments for clients. Run penetration tests and review reports on findings.• Manage and Resolve security incidents. Document findings and resolution.• Assist in incident response for any breaches, intrusions, or theft.• Evaluate and performs planning, testing, and implementation of software and hardware upgrades.• Configure and deploy anti-virus, and ShadowProtect backup solutions.• Scope, quote, and configure network firewall and switching solutions.• Audit clients to identify breaches in security architecture.• Deploy .ova templates to VMware machines.• Execute P2V and V2V server moves.• Migrate servers to different hosts via vCenter.• Coach Service Desk and Desk Side Support technicians in their incident response, directing incident first responder actions, and appropriately escalating issues.

Greater New Orleans Area

• Create Help Desk SOPs to increase productivity within Tier I and Tier II technicians, network technicians, VoIP technicians, special project management. • Ensure efficient and timely resolution to issues arising from the 100+ clients with unique Master Service Agreements.• Assign ConnectWise trouble tickets to technicians and schedule on-site visits with clients.• Assist Tier I and Tier II staff with over-flow tickets and escalations.• Provide Upper Management team with daily metrics for ConnectWise tickets.• Troubleshoot client network and server issues.• Create/Deploy/Manage OpenDNS policies for client and server workstations.• Deploy/Configure/Maintain Webroot SecureAnywhere Anti-Virus solution for clients.• Restore missing or deleted files through various backup systems.• Manage MSP client Intranet site through Apache web server. Upload/Modify/Delete HTML items at the client’s request.• Created/Modifid/Deleted user accounts through Active Directory, Exchange 2010, Office 365, and AppRiver.• Designed/Created/Modified user accounts and call flow settings through ShoreTel VOIP system for clients.• Attended weekly/bi-weekly/monthly meetings with management staff and clients to discuss current issues and future projects.• Ran ConnectWise status reports for management staff, clients, and support technicians. • Liaised activities between support staff and upper management to ensure effective workflows.• Actively participated in better businesses development practices.

Greater New Orleans Area

South Division Project Manager - - Worked Clinic Move Add Change (CMAC) for Fresenius Medical Care.- Ensured New clinics were following the projected project time line- Worked with Area Managers, Directors of Operations, and Regional Vice Presidents to ensure equipment was being ordered and delivered.- Schedule on-site visits for technicians to setup/move clinic equipment.- Attend weekly status update meetings to ensure projects were on track.- Escalate problem issues to South Division IT Manager. Field Systems Support Tech Tier II - · Troubleshoot user related issues through the Remedy ticketing system.· Train technical staff on proper clinic equipment troubleshooting.· Train new Field Systems Support employees.· Recommend new policy changes and introduce technical writing techniques.· Recover user data from damaged, corrupted, or encrypted hard drives.· Member of the Symantec Endpoint virus protection team.· Configure network switches for deployment.· Setup new clinics to include network switch, router, wireless, and access point installations.· Troubleshoot network issues and recommend network hardware upgrades.· Setup new desktops, laptops, peripherals and install software/upgrades for end-users.· Troubleshoot dialysis specific equipment i.e. Dell, Pelham Sloan, ELO All in One, and WYSE Winterm equipment.· Troubleshoot patient DirectTouch TV issues.· Configure new time clocks for clinics.· RMA faulty clinic equipment.· Order warranty replacements for faulty desktop and laptop computers through Dell’s Online Self Dispatch.· Travel to clinics to resolve issues that cannot be resolved remotely.

Greater New Orleans Area

* Responsible for supervising the migration all Gulf Coast Restoration Organization (GCRO) machines from Windows XP to Windows 7 for the gulf coast states. * Ensure proper scheduling of end users to streamline migration process.* Successfully backup end-user data, transfer data to new machine.* Install application software specific to end-user needs.* Verify encryption and backup software are properly installed and working as intended.* Deploy laptop back to end-user and ensure user has full knowledge of what was done to their machine and what has changed.

New Orleans

• Provide desktop support for British Petroleum (BP) employees and contractors at BP’s MC252 training facility.• Build machines for user deployment with BP’s approved image and software.• Setup end users email, printers, and handheld devices.• Troubleshoot hardware and software issues. • Improve performance on personal machines.• Maintain IT trouble ticketing and tracking system.• Update printer usage report daily for BP’s 30 printers and 4 plotters.• Assist in providing a safe work environment for all staff. i.e. Network cables and power cords are properly secured to avoid tripping or power overloads.

• Create, update, and maintain 8,400 internal user accounts and 1,800 distribution groups in the U.S. Coast Guard District 8 (Panama City, FL to Las Cruces, NM) using Remedy v.7.x• Part of a three person team responsible for troubleshooting 4,000 monthly tickets. Successfully closed 2,000 tickets per month. • Configure and troubleshoot end user accessibility to U.S. Coast Guard MISLE, TPAX, and Reconciliation data base applications within Citrix.• Create user TREO accounts and troubleshoot Good Link data phones.• Assisted user with PKI Smart Card issues.• Resolved user local login issues related to username and password.• Setup network computers and peripherals at user work spaces.• Identify, evaluate, and prioritize customer problems to ensure resolution. Recommend changes to policies and procedures to streamline operations.

• Install new Electronic Support Unit New Orleans (ESU NOLA) Coast Guard Standard Workstation (CGSW) hardware and software.• Modify existing ESU NOLA CGSW hardware and software.• Install and troubleshoot ESU NOLA CGSW hardware and software components and casualties.• Build servers and workstations to meet the current Coast Guard image.• Build system monitoring and testing (SMAT) boxes.• Monitor server backups and send failed backup notifications.• Prepare servers that have reached life cycle for final disposition by ensuring all data has been removed using the G-Disk utility.• Perform logistical duties as directed by the System Administration Lead and TEL-COM Officer.• Accurately inventory all ESU NOLA CGSW laptop, desktop, server and peripheral components.

07/03 to 07/06: Marine Musician – U.S. Marine Forces• Serve as a jazz guitarist for the U.S. Marine Forces band stationed in New Orleans.• Perform musical commitments throughout the United States.• March 2004-2006 New Orleans Mardi Gras, Pasadena’s 117th annual Tournament of Roses parade, San Antonio Fiesta Days, amongst 150 parades per year.• Perform for the inauguration of the William J. Clinton Presidential Library & Museum in Little Rock, AR• Contribute to the 2005 Hurricane Katrina relief effort through multi-parish clean up and meritorious performances.08/03 to 07/06: NMCI Information Systems Consultant• Assist with initial rollout of the NMCI network.• Serve as point of contact and support 51 user accounts in the NMCI network.• Maintain and upgrade 35 NMCI network workstations, components and peripherals.• Procure necessary software upgrades and office supplies.• Maintain Microsoft Access database unit rosters.

Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance, 3.65

A.A.S, Computer Networking, 3.6