It Support Engineer
CurrentResponsibilitiesPerform hardware repairs and provides technical assistance and support on a wide range of PC based computers and peripherals.Execute advanced troubleshooting steps, ask clarifying questions, and identify root causes of concerns.Analyzes and resolves problems on computer applications and systems for employees across all departments, provides wide range of in-depth technical assistance to department user support staff.Install, integrates, customizes and… Show more ResponsibilitiesPerform hardware repairs and provides technical assistance and support on a wide range of PC based computers and peripherals.Execute advanced troubleshooting steps, ask clarifying questions, and identify root causes of concerns.Analyzes and resolves problems on computer applications and systems for employees across all departments, provides wide range of in-depth technical assistance to department user support staff.Install, integrates, customizes and test new systems and hardware.Evaluates existing computer systems hardware and performs system upgrades based on end user requirements.Monitor uptime and availability of all installed CCTV to all centers. Submit reports to IT Infrastructure Head and IT Manager on any irregularities that may be seen in the system.Monitor of internet/vpn connectivity to all centers. Performs routine day to day hardware and software maintenance whenever assigned.Responsible for Marie France, Ardent World INC, and remote centers workstations.End to End user support via MS teams, thru phone, viber Perform structured cabling.Cabling and Installation of analog and IP phone.Install and configure network switches, routers, and network controllers with supervision of IT Infrastructure Head.Configure and setup VLAN configurations of switches in all branches.Firewall management (DHCP reservation)Tracing of phone lines from TTC to Data cabinet using tone tracer and other devices.Monitor of access of internet/vpn for centers and head officeAccess to shared folders for domain users per department.Creation of Domain users.Office 365 licensing for new users. (MS teams, One Drive and backup to server)Windows server management configuration. Show less
