Jonathan (Jon) D. Cornwell Email & Phone Number

Falls Church, Virginia, Us

Mclean, Virginia, Us

Vienna, Us

Facilitated second tier field engineer support activities for Resource Center including computer imaging, configuring, data migration, troubleshooting (onsite and remotely), software installations, hardware (repairs, replacements, upgrades) and served as backup for overflow from the Service Desk.Directed projects throughout their life cycles including replacement of Windows 10 PCs in over 900 salon locations, testing and deployment of software to all Windows 10 PCs, Help Desk training video/written documentation for PC replacements, Windows patching and verification for all servers and PCs, Windows upgrades on 15 virtual and physical servers, and oversaw complete implementation of Vonage Enterprise phone system for corporate office. Executed Microsoft Active Directory administration and support for user and computer accounts. Key Achievements:● Saved the company many hours of productivity by single-handedly creating simple step-by-step user guides on how to setup new Vonage Enterprise phones.

Armonk, New York, Ny, Us

Orchestrated technical support for Enterprise Service Division including installations, maintenance, repairs, and replacements of IBM and multi-vendor systems servers, storage, routers, switches, firewall servers, desktops, laptops, tablets, and mobile devices.Provided primary/specialist and onsite support for NetApp, Cisco, Point of Sale (multi-vendor), and Backup team lead for the X-Series and multi-vendor services. Primary technical interface and coordinator for clients on hardware/software support, preventive maintenance, configuration, operations, managing critical incidents for clients, and ensuring customer service levels are achieved. Key Achievements:● Handled 15 to 25% of all xSeries and Multi-Vendor server hardware repairs in Northern Virginia. Over 42% more than other technicians, on average.● Only one of two (25 techs total) Certified Net-App ASE 3 hardware repair technicians on team.● Exceed service level goal of 94% by maintaining a 98% service level.

Armonk, New York, Ny, Us

Local and remote end user support. Computer refresh including data migration and IMAC services.

Houston, Tx, Us

Oversaw a three-bay shop that serviced 200 cars per day. Executed all shop management activities including customer service, all business reporting, inventory control, and sales planning and targets. Executed all personnel related responsibilities such as employee hiring, training and certifications, team meetings, supervision, scheduling, time sheets, reviews, goal setting, merit increases, corrective actions, and terminations.