Jonathan Ives Email & Phone Number

West Covina, Ca, Us

In my current role as Project Manager with Epicor Software, I am responsible for conducting and facilitating status calls, ensuring strict adherence to project plans by addressing obstacles promptly. I foster collaboration, effectively communicate change requests, and share valuable insights with cross-functional teams. Proactively providing training sessions and promoting best practices, I enhance team performance. My solution-oriented leadership consistently delivers creative and high-quality solutions, ensuring successful project execution, meeting financial objectives, and achieving high client satisfaction.Below are my Key Contributions in this role:Guided and led customers through seamless implementation and delivery of projects to ensure successful outcomes.Maintained meticulous control over project schedules, budgets, and deliverables, resulting in successful deployments and high levels of customer satisfaction.

Portland, Oregon Area

Working as a Realtor in an ever-changing marketplace requires the ability to adapt and plan ahead. I've enjoyed success as a Realtor with my attention to detail and active listing. Being able to guide buyers and sellers through a complex and sometimes stressful process has allowed me to sharpen my leadership and communication.Below are my key contributions in the role:Provided market analysis and offered various approaches to successfully secure a sale.Led discussions with clients to ensure their understanding of the process and to clarify their goals.

Portland, Oregon Area

During my tenure as COO/ Project Manager, I took pride in organizing and facilitating meaningful in-person and Zoom meetings with clients. My focus on effective communication and relationship-building has been pivotal. I've presented detailed market research findings and ROI analyses, empowering informed decision-making for upcoming projects.Below are my Key Contributions in this role:Ensured clear documentation of goals, responsibilities, and potential concerns by leading/facilitating planning and team meetings.Displayed strong financial acumen by managing budgets and bookkeeping responsibilities for financial integrity/accountability.

San Francisco Bay Area

While serving as Site Surveyor Lead | Assistant Crew Lead at Solar City, I played a pivotal role in enhancing communication, acting as the bridge between designers and the installation team. I ensured a smooth information flow and coordination, fostering effective collaboration. I led the orchestration of the entire site survey process, guaranteeing timely and precise assessments for seamless solar installations. My commitment to excellence and attention to detail contributed to the success of these projects.Below are my Key Contributions in this role:Improved project efficiency by ensuring a comprehensive understanding of organizational methods among team members for more effective project completion.Implemented new organizational practices and defined clear responsibilities for team members before each job by collaborating with crew lead to streamline daily project/job management.

As a visual athlete I work to ensure new and initiative products are properly displayed in the store providing the most visible and telling story to story consumers. I maintain an accurate and up-to-date knowledge of current product and upcoming product. I assist newer athletes as well as consumers with full understanding of Nike products and their benefits. As a member of the Nike family, I take great pride in assisting store management to achieve an ever-increasing sales goal and consumer experience.

As an Admissions Advisor it was crucial to effectively communicate to potential future students of the university. It was vital to understand the needs of the student and gather an accurate understanding of their goals. I adhered to strict guidelines to reach out to students and ensure the properly followed the steps for enrollment, loan and grant applications. Additionally, I maintained an ongoing rapport with the students to answer questions about classes as well as to ensure their participation and dedication to graduating.

Working as a supervisor required that I first understood all roles that the members of the CCIS team were responsible for. Frequently, I was called upon to offer my expertise to answer questions on handling calls and/or reports. A large part of my responsibilities were to edit reports, ensuring they were written in a professional nature. Additionally, dispatching these reports to appropriate required careful attention due to the often sensitive information contained in the reports. Often, I handled escalated calls to ensure the caller understood our relationship with their company and our role in assisting them in communicating their concerns. Quality assurance was a big part in continuing to improve our processes and interactions with the callers. Handling upwards of 30 direct reports, managing time became essential in maintaining up-to-date records of monitored calls for QA purposes. Providing feedback and coaching was a strength of mine in the supervisory role, as I was able to relay my own experiences and offer assistance in a positive manner. Outside of my duties as a supervisor, I acted as the department representative in the community outreach program within the company, often contacting community organizers and researching creative ways to get employees more involved in giving back to the community.

Tigard, Oregon

Nordstrom is well regarded for its customer service and quality merchandise. I quickly utilized my advanced knowledge of the store's fashion merchandise as well as my natural ability to relate and communicate with a number of different customers. I exceeded my sales projections every time and maintained my ability to build rapport with co-workers as I looked to learn from more seasoned associates as well as aid newer associates as they came on board. I built a list of repeat customers by not only showing them the kind of customer experience they expected, but by also exceeded it. Engaging with customers in common conversation aided my goal in determining what they wanted/needed and allowed my to offer my suggestions as well as upsell. Keeping up to date with our merchandise as well as latest trends made it easier to confidently provide the best service to the customers.