Lead attorney supporting Customer Support Operations in APAC and Americas. Single-Thread Owner for legal support of Global Outsourcing contracts, expansion and day-to-day network guidance across 40 countries. Legal POC for Customer Engagement Technology and advise on privacy, AI/ML development, product launches, IP issues, cross-border data flows, consumer protection requirements and other issues related to new consumer-facing products and applications. Advise on global privacy requirements and trends impacting Operations and ensure clients are advised of coming risks that may impact short and long-term strategy. Key partner for strategic planning and rapid development.

Primary legal support for product and service .development. Lead attorney and CCO for Volkswagen Payments, LLC. Provide legal support for Marketing, Mobility, Innovation Lab and IT. Advise on all immediate and future tech initiatives, goals, and strategies. Work hands-on with agile teams throughout the development cycle for Digitalization and Mobility projects. Draft and negotiate IT, POC, agency and product-related agreements.

Primary legal support for Marketing and Digitalization.

Provide guidance, legal research, analysis, thought leadership, and expertise for the development of consulting solutions. Oversee the design, planning, and launch of new and improved advisory services for marketing, privacy, consumer protection, banking and financial legal and regulatory requirements.

Manage a team of attorneys and administrative assistants tasked with providing guidance and advice on complying with federal and state laws and regulations. Provide hands-on legal guidance to business lines and executives while working to support financial goals and growth plans.SME and primary legal support for Marketing and E-Commerce. Review and approve all marketing campaigns, advertising materials, digital initiatives, and online/mobile projects.Active member and legal adviser for the company's executive steering committee and product council. Research and provide guidance on new market and product opportunities. Work closely with cross-functional teams to launch new products and make enhancements to existing products.Negotiate and draft contractual agreements. Support due diligence, analysis, negotiations, and ELT reporting for acquisitions.Work with Government Affairs to pursue legal changes that are beneficial to the company. Assist with drafting new legislation, provide comments on proposed regulations, and interact with regulators and lawmakers to advocate for the company's interests. Monitor enforcement actions, legislative activity, and proposed regulations. Provide guidance to the business on the impact of changes in the law, regulations, and enforcement trends.Interact with state and federal regulatory agencies, including the CFPB. Respond to contested regulatory matters. Negotiate with agencies to resolve legal concerns.

Managed client relationships, including negotiating engagement terms, planning engagements, creating reports and maintaining continuous contact with client representatives and senior management. Examined client products, records, disclosures, contracts, third party relationships, policies, procedures and business practices. Consulted with client business line management and executives to provide guidance on complying with with state and federal laws and regulations. Managed examinations of marketing departments and advertising practices. Consulted with project managers and creative teams to identify potential legal risks in marketing campaigns and advertising materials. Conducted extensive reviews of social media, mobile, and online marketing.Managed engagements with clients on E-commerce and digital development. Provided guidance on complying with legal and regulatory requirements in the mobile/online space. Managed client projects and guided business lines and through product development and enhancements to drive client growth and achieve business objectives while operating within legal requirements and managing risk.Analyzed client product offerings and lines of business to provide advice on the impact of upcoming regulatory changes and trends in the industry.Tailored and conducted reviews into complex regulatory areas to meet specialized needs. Assisted with the development of effective internal monitoring protocols, training, policies and procedures, gap analysis, risk assessments and Compliance Management Systems.Conducted presentations to executives, boards. and business line leaders on risk analysis and changes in laws, regulations, guidance, and enforcement trends.A go-to resource for regulatory research and legal analysis. Wrote and presented guidance on complex regulatory topics to clients and colleagues.

Independently handled commercial transaction, banking and lending litigation files from initiation through judgment and post-judgment collections for client financial institutions. Maintained continuous contact with clients and opposing counsel. Negotiated settlements and handled settlement payment. Assisted with matters dealing with business, defending banks against civil suits and enforcement actions, contested forceclosures and real estate litigation.Conducted research projects into areas concerning consumer financial regulations, commercial transactions and real estate law.

Researched and wrote memorandums on complex business and commercial law areas, the UCC, and intricacies invovled in business formation, planning and strategic management.

Investigated consumer mortgage complaints and audited mortgages for compliance with state and federal regulations. Was the initial primary point of contact for consumer complaints and maintained contact with consumers and various lending institutions to facilitate modifications and resolve disputes. Assisted with planning sessions concerning potential regulatory action and with carrying out enforcement actions by drafting subpoenas, notices and orders. Researched and wrote internal memorandums dealing with complex state and federal mortgage lending regulation issues. Assisted with the development of Indiana regulations aimed at predatory lending practices.