Jonathan Ramsey Email & Phone Number

1 of 3 LAN Administrators supporting over 12 servers, 80 assets and 240 users. Duties included help desk support, ADUC support, email, account support, port configuration, firewall management, software installation, system upgrades and backups.Identified and immediately resolved issues with network devices.Maintained network hardware and software and monitored network to support network availability to end users.Password resets, VPN and internet connectivity, identify cyber security threats, and oversee access management to ensure data integrity.Configure, install, and maintain edge routers, firewalls, laptops, and LAN switches.

System expert lead, providing technical support for entire organization. Assisted managing over 80 personnel and 3 junior technicians. As Systems Technician Lead, led 9 joint service members in completion of 1200 trouble tickets, assisted in removal of over 1,000 mission system assets and installation of 11 mission upgrades.Resolved escalated issues by serving as subject matter expert on wide-ranging issues.Installed, operated, and maintained computer systems and local area networks.Troubleshoot computer systems and hardware to support military operations, which included debugging and testing new software.

Help Desk technician supporting over 3,000 users on 2 separate networks. Troubleshot hardware and software issues over 200 computers and found solutions to problems affecting assets that are critical to completing the mission. To include remote account assistance, local computer assistance, hardware, software, account, and email troubleshooting.Explained technical information in clear terms to non-technical individuals to promote better understanding.Configured hardware, devices, and software to set up workstations for employees.Provided Tier 1 IT support to non-technical internal users through desk side support services.Installed, modified, and repaired software and hardware to resolve technical issues.