• Enforce information security triad of Confidentiality, Integrity, and Availability by implementing Air Force, DoD, and national policies and directives• Integrate and apply risk management framework (RMF) principles by performing assessments, recommending security controls and performing remediation supporting continuous monitoring of Information Systems• Provide advice and guidance in implementing IT security policies and procedures in the development and operation of network systems• Conduct risk and vulnerability assessments on installed systems utilizing ACAS to verify conformity with acceptable risk tolerances• Apply Remanence Security (REMSEC) standards and practices through audits, degaussing and destruction of multiple media types• Perform EMSEC/TEMPEST management by conducting assessment surveys and creating packages for Cyber Tempest Technical Authority (CTTA) approval in order to deny access to compromising emissions

• Provided technical support, answered queries by telephone, and managed tickets in BMC Remedy supporting internal and external customers with computer hardware, software, network, and telecommunications systems at the Mission Support Center for ~3,500 users in 5 major DoD organizations• Enforced cybersecurity compliance on end user devices with updated guidance and by rectifying configuration drift in unclassified environments• Maintained boundary protection by enforcing a least privilege based model with audits of DD2875 (System Authorization Access Request) forms• Provisioned and managed user accounts for hundreds of students, instructors, and other personnel on unclassified, classified, and top secret domains using Active Directory Users and Computers

• Ensured all personnel adhered to operational security (OPSEC) and Information Security (INFOSEC) procedures• Managed Information Security and Computer Security programs to protect clients, networks, data/voice systems and databases from unauthorized activity• Maintained high-availability of server stacks, switches, and firewalls utilizing VMware Workstation• Provided wireless services and expanded range by utilizing a portable and modular antenna via JISCC (Joint Site Communications Capability)

• Achieved 100% customer satisfaction by providing quick solutions to technical issues within 24 hours or less.• Utilized the 'Mariner xVu' tool to look up IP addresses and streaming data for customer who were getting incorrect local channels or having poor performance• Troubleshot streaming and technical issues including buffering and single sign-on for NFL Sunday Ticket and other AT&T products utilizing diagnostic error codes