Jonathan Dailey Email & Phone Number

Batavia, Il, Us

Reporting directly to the CEO with leadership of 250+ team members across all major operating functions including: Customer Care, Multi-Site Distribution Operations, Information Technology, Global Supply Chain, Inventory Planning, Manufacturing Operations, Facilities Management, Business Intelligence & Analytics• Regularly partner with CEO and Board of Directors ensuring business strategy is aligned to operational capabilities and capital is efficiently deployed to most significant EBITDA impacting opportunities• Designed organizational structure, assessed key leadership talent, and recruited high performing executive level talent to enable strategic growth plans• Developed and scaled service delivery capability for new commercial stream enabling access to an additional $800M in Total Addressable Market.

Toronto, On, Ca

Delivered $16M in EBITDA improvement through the development and implementation of best in class global processes that leverage scale, automate manual processes and standardize across geographies and lines of business. Additionally responsible for optimizing the company’s global footprint of domestic and offshore locations.

Toronto, On, Ca

Responsible for operational and financial performance across 3 of the 4 US brokerage lines of business. Lead teams tasked with providing market leading service delivery at offices located at major air and sea ports and along the southern border with Mexico. Additionally responsible for establishing, developing, and maintaining enduring and positive client relationships while creating a client centric culture where talented team members can thrive and grow their careers.

Lake Forest, Illinois, Us

Customer advocate responsible for providing strategic and operational leadership to a 450 team member organization comprised of: Government Contact Center, Specialized Customer Care, eCommerce Support, EDI Customer Care, Click to Chat and International/Export. In partnership with Sales organization led strategic initiative to define and align value proposition of specialized customer support functions across customer base and throughout the organization. Led the implementation of a lean management system leading to significant improvements in customer experience and operational efficiency. Oversaw consolidation of multiple, geographically dispersed locations into national footprint while institutionalizing local knowledge and preserving the customer experience.

Lake Forest, Illinois, Us

Global change leader and passionate talent developer responsible for formulating and executing short and long term strategy for Customer Service, Trade Compliance, and Global Logistics. Operational ownership for $260M in export revenue and accountability for logistics and compliance for $1B of exclusive brand product revenue imported from global sources. Lead organization of 110 team members with annual budget of $50M ensuring profitability targets are met.

Lake Forest, Illinois, Us

Directed team of 70+ associates responsible for the fulfillment of $400M in sales fulfilled via a 3rd party supply chain. Delivered analytical insights across the department by continuously improving tools to enable data-driven decision making. Achieved 100% engagement from direct reports with department-wide engagement improving from 68% to 86%. Transformed organization, consolidating the number of distinct teams from 12 to 4 leading to the standardization of business processes, unlocking of synergies and reduction in process variability.

Lake Forest, Illinois, Us

P&L responsibility for $50M Corporate Account annual revenue tasked with managing expense, gross profit and contribution margin. Led team of 5 analysts in continued evolution of department’s reporting and analytics infrastructure. Led team of 15 Sourcing Specialists responsible for the sourcing activity of major corporate accounts, handling 500 quotations daily. Expanded gross profit margins for corporate accounts by 300bps, while growing revenue by 8%.

Lake Forest, Illinois, Us

Innovated departmental analytics and reporting infrastructure and designed new operational and financial measures. Recruited and developed new analysts to create improved user interfaces and reporting tools. Created a comprehensive pricing model used to optimally price nearly $400M of sourcing revenue, generating $15M of incremental gross profit annually.

Lake Forest, Illinois, Us

Developed and designed operational and financial reporting measures enabling management to make data-driven decisions. Upgraded database design and built new data sources enabling deeper insight into operation. Created multivariate regression model used to identify margin expansion opportunities and balance conversion.

Lake Forest, Illinois, Us

Oversaw transportation providers and cross dock operations in the inbound flow of goods from 3,400 suppliers. Led transportation integration of Lab Safety Supply into W.W. Grainger as part of merger of the 2 companies. Selected by executive team to participate in 12 month Supply Chain Leadership Development Program.

Janesville, Wi, Us

Analyzed inbound and outbound transportation data to manage carrier performance and control transportation expense. Prepared analysis and managed market bid and carrier contract negotiations. Developed freight pricing matrix leading to annual revenue growth of $1M and $200K in reduced labor costs.

Lake Forest, Illinois, Us

Under the sponsorship of the executive leadership team obtained broad knowledge of distribution business by participating in and leading strategic and operational assignments. Rotations include: Customer Service, Logistics, Purchasing, Product Management, Finance, IT, Project Management and Distribution Center departments.

Janesville, Wi, Us

Executed material handling responsibilities for inbound and outbound bulk materials management process. Resolved quality issues throughout the inbound put away and outbound picking processes while exceeding productivity and quality targets.Worked as Customer Service Associate fielding phone calls and emails providing order placement, quotation and issue resolution to customers across the U.S.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bba, Business Administration, Management And Operations

Aas, General - Pre Business