Jonathan Bluhm Email & Phone Number

Draper, Utah, United States

- Regularly utilizing and maintaining knowledge of policies of various health plans, banking security and HIPPA mandates as per my role- Provided process revisions and technology suggestions that helped save upwards of $10,000 per month.- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a 60% increase in customer satisfaction ratings - Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of 6.5 minutes or less- Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines- Maintained detailed records of all interactions using CRM software to track customer preferences, history of inquiries/resolutions for future reference

Assisted members of United Health Group insurance with their Optum RX and HSA Debit cardsOften provided education of their benefits pertinent to their debit cardsPracticed ABA procedures and security measuresProvided members with information pertaining to the account such as purchase reviews and balancesAssisting members with online portal navigation for managing their HSA account

MIG welder and product quality inspectorGeneral machine maintenanceRobotic welder operation and maintenanceGeneral machining and raw product forming

Layton, Utah, United States

- Assisted with 50 or more over-the-phone and email interactions per shift providing product education of over 1,500+ offered products to all incoming inquiries- Demonstrated PCI compliance and efficiency with each phone interaction often taking less than 10 minutes on average, and each email response provided within 30 minutes or less on average. - Assisted customers with replacements and refunds requests often totaling over $5,000 USD over a typical shift- Assisted with on-the-floor (production) mentoring for at least 20 on-boarding customer service representatives throughout my tenure

- Received emergency road service calls for between 100 to 200 members per day whilst utilizing proprietary software unique to the member service center- Provided knowledge and clarification differing club coverage policies as it remained pertinent to the emergency- Often provided knowledge and benefits for non-members, typically leading to around an additional $5,000 USD a month in revenue for AAA- Consistently interacted with Roadside assistance dispatching and local emergency services to ensure member safety- Assisted with mentoring over 60 new hires for production coverage and sustainability of customer satisfaction

Assisted members with loading and unloading of their cartsProvided general location information of products and services within the storeSupervised and maintained gas station services for membersProvided membership up-selling to members when appropriate