Jonathan Daniel Email & Phone Number

United States

Provide excellent service and customer support during field visits and test tasks. Diagnosing errors or technical problems and determining proper solutions to maintain efficiency of equipment and prevent downtime .Maintaining a constant inventory within the company vehicle. Build relationship with customers to be able to provide the best support that fits there line of business. Provide training on equipment to customers.

United States

Provide excellent service and customer support during field visits and test tasks. Diagnosing errors or technical problems and determining proper solutions to maintain efficiency of equipment and prevent downtime .Maintaining a constant inventory within the company vehicle. Build relationship with customers to be able to provide the best support that fits there line of business. Provide training on equipment to customers.

Creedmoor, North Carolina

Perform equipment installations while introducing customers to basic features and functions of the product; Perform on-site warranty repairs at customer locations; Provide technical support over the phone, while in the office; Assist in documenting customer calls and warranty repair visits; Issue, track, and resolve customer RMA's; Be an ambassador for AirClean Systems while on the road;

Raleigh, North Carolina

Direct and manage all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establish and implement performance and service standards. Develop and implement processes and operational improvements to enhance efficiency and effectiveness of operations. Provide functional guidance, training and assistance to lower level staff.

Provided exemplary customer service and support to patients representing multiple medical offices across the country, over the phone. Entered confidential health information and financial information in a computerized system, with a high rate of accuracy while complying with federal and local laws ensuring patient privacy. Reviewed insurance information for accuracy and collected, applied and adjusted payment accounts to reconcile patient balances.

Durham, North Carolina

Act as a service relationship management professional for BCBSNC providers to service a wide array of healthcare insurance needs. Provided consistent, reliable and customized provider service interactions in a highly efficient and effective manner. Strengthened the BCBSNC brand by developing, managing and expanding customer relationships at service levels that meet and exceed customer expectations. Utilized probing and problem solving methods to resolve all provider inquiries (via inbound calls, written or in person inquiries) on first contact.

Consistently met and exceeded performance standards set by department while continually contributing ideas and recommendations within Customer Care Direct and manage all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establish and implement performance and service standards. Develop and implement processes and operational improvements to enhance efficiency and effectiveness of operations. Provide functional guidance, training and assistance to lower level staff. Provide assistance, training and troubleshooting support to lower level staff. Schedule work to ensure accurate phone coverage; monitors priority of calls and shifts escalate calls to assure resolution to problems. Prepare standard reports to track workload, response time and quality of input. Managed16-18 agents by overseeing the troubleshooting Issue resolution of all sprint and Nextel devices including Android and Blackberry device.

Responded to telephone inquiries and complaints using standard scripts and procedures. Gathered information, researched/resolved inquiries and logged customer calls. Communicated appropriate options for resolution in a timely manner. Informed customers about services available and assessed customer needs. Troubleshot Sprint and Nextel phones including Android and Blackberry devices on both networks.

Lawrencville,Ga

Under the direct supervision of the District Manger, supervised 2-3 employees. Trained and evaluated employees on their task. Provided customers with excellent service by ensuring a timely arrival and completion at all appointments

Under the direct supervision of the District Manger, provided customers with excellent service by ensuring a timely arrival and completion of all appointments

Consistently provided knowledgeable service to all customers, completed phone orders and increased sales by making relevant suggestions to customers.

Conyers, Ga

Increased Sales by making sure all shelves were stocked with the right merchandise, assisted with product orders and provided customers with knowledgeable service.

Increased Sales by making sure all shelves were stocked with the right merchandise, assisted withproduct orders and provided customers with knowledgeable service.

Associate Of Arts, Information Science

Activities and Societies: The National Society of Collegiate ScholarsHonor's List Student 3.5 GPA

College Prep Dipoma, College Prep Dipoma

Activities and Societies: Drum Major, Marching BandDrummajor for the Stephenson High School Marching Jaguars