- Internal support via chat (English and Portuguese) for a multinational in the streaming segment. - Mapping of recurring errors on the platform.- Critical analysis of processes and internal requests. - Analysis of cases that are escalated to tier 3 support level due to its peculiarity/complexity, ensuring the correct handling and subsequent transfer of information to the final consumer.

- Focus on helping the team meet the service exigencies in order to reach the established goals. - People management and development.- KPI analysis (AHT, SLA, AWT, adherence, etc.) for further development.

- Customer support via chat and phone for a multinational in the streaming segment.- Resolve platform issues and other diverse general inquiries.

- Customer support for a Brazilian stated-owned company.- Answer promptly to consumer inquiries and requests via phone, email and in-person. - Issuing, receiving and dispatching documents.- Team working with other departments to ensure proper analysis of documents and cascade of information to all the company.