Jonathan David Email & Phone Number

Sydney, Australia

-Producing and keep up to date all IT design, architectural, policy and specification documentation-Producing and maintaining all aspects of IT specification, including the overall designs, architectures, topologies and configurations of the infrastructure, environment, applications and data, and the design documentation of all IT systems-Translating.

Sydney, Australia

-Troubleshoot server and client side issues remotely -Create Systems Documentation mapping IT infrastructure components and line of business applications.-Maintain Business Continuity and Disaster recovery plans with regular checks and reports -Liaise with major 3rd party hardware and software vendors and specialist support staff to isolate and resolve.

Australia

-Primary support contact for Business Channel and Government customers-Resolve product support enquiries product specifications and fault isolation-Arrange onsite support services schedule service and repairs-Process Service bookings and Warranty claims -Coordinating onsite support for Corporate and Government customers requiring Service Agent.

Sydney, Australia

-Process new service activations and upgrades-Isolate line faults and arrange onsite service-Up-sell cross sell WAN services

Advanced Diploma, Computer And Information Systems Security/Information Assurance

Diploma, System, Networking, And Lan/Wan Management/Manager

Developed skills and knowledge in networks and security using a practical hands-on approach to developing communication, problem solving.

Certificate Iii, Business Services - Customer Contact, Traineeship

Working with multiple communication channels, receiving and responding to customer requests, handling customer complaints, adhering to key.