Technical Support Specialist
-Producing and keep up to date all IT design, architectural, policy and specification documentation-Producing and maintaining all aspects of IT specification, including the overall designs, architectures, topologies and configurations of the infrastructure, environment, applications and data, and the design documentation of all IT systems-Translating logical designs into physical designs, taking account of business requirements, target environments, processes, performance requirements, existing systems and services, and any potential safety-related aspects-Proposing design enhancements to IT infrastructure, capacity changes, continuity, backup and recovery arrangements, as required, and being aware of operational requirements, especially in terms of service levels, availability, response times, security and repair times-Providing advice and guidance to all areas of IT and business management, analysts, planners, designers and developers on all aspects of IT design and technology-Interfacing with designers and planners from external suppliers and service providers, ensuring all external IT services are designed to meet their agreed service levels and targets-Playing a major role in the selection of any new IT infrastructure or technology solutions-Constructing, interpreting and monitoring test plans to verify correct operation of completed systems against their design objectives
