Jonathan Davidson Email & Phone Number

Oakville, Ontario, Canada

-Register new pets microchips numbers for owners in a call centre environment.-pitch an upgraded membership option with more benefits if their furry family member were to go missing-deal with interactions in a numerous variety of ways, inbound calls, outbound calls, emails, and live chat

Toronto, Ontario, Canada

-Provided online facilitation training for new employees for 2 major clients.-Provided feedback using the Pendleton model to all participants during role playing simulations-Gave valuable feedback on the trainees to all field managers as they completed the program and entered the field.

London, Ontario, Canada

- Developed and implemented comprehensive operational manuals, instrumental in staff training and ensuring consistent performance.- Collaborated with senior team members to establish standardized procedures, enhancing new staff onboarding.- Designed and executed tailored training programs, including successful Park Ranger onboarding.- Introduced and managed learning management systems (LMS) to optimize training outcomes, utilizing Moodle and Leadr platforms.- Created engaging and informative learning modules for the medical team, contributing to continuous learning and improvement.- Proactively identified relevant continuing education opportunities for the team, including new medical procedures and pharmaceutical advancements.

- Managed incoming client calls, displaying exceptional communication skills and professionalism.- Collaborated with team leads to exceed performance targets through efficient communication and teamwork.

Burlington, On

- Successfully formulated strategy for beard and shave oil product lines, leading to strong brand recognition.- Established and nurtured partnerships with local barbershops and stores, showcasing exceptional relationship-building abilities.- Grew social media presence to 1400 followers, showcasing adeptness in online marketing and community engagement.

Thorndale, Ontario, Canada

-Managed day-to-day operations and ensured quality service delivery.-Oversaw a team of employees, providing training and guidance as needed.

Guelph, On

-Efficiently scheduled trips and drivers, maintaining a high level of service.-Conducted forecasting to optimize staffing for peak periods.-Provided training to new staff members.

Guelph, On

-Scheduled trips and drivers, optimizing daily operations.-Conducted forecasting for staffing requirements.-Contributed to the training of new staff members.

Guelph

-Achieved targets for food cost, labor, and other expenses.-Supervised a team of up to 20 employees, ensuring high customer service standards.-Trained new team members as required

-Successfully opened a Southwestern Ontario branch.-Conducted outreach to former customers and engaged in cold calling.-Developed a targeting strategy to expand the business.

-Launched and managed a restore operation to generate funding.-Significantly increased weekly sales.-Expanded showroom floor space.

Toronto, Canada Area

-Improved operating procedures and customer flow.-Managed service and installation needs for national accounts.-Negotiated vendor pricing for cost control.

-Oversaw day-to-day restaurant operations, including food ordering and scheduling.-Achieved food and labor cost targets.-Increased sales by 10%.