Jonathan De Guzman Email and Phone Number
Jonathan De Guzman personal email
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A highly competent operations manager with 14 years’ experience in end-to-end order fulfilment and customer service operations. Skilled in managing operations for multi-nationals, establishing processes and standards of operation and achieving set goals. Currently working as a Regional Operations Manager at one of the biggest PC manufacturers globally. Expertise in operations management for regional and matrix organization providing customer and sales operations support, both in a B2B and B2C environment.
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Hp Store Customer And Sales Operations Manager (Ap Region)Hp Aug 2014 - PresentPhilippines- Currently leading HP Online Store and Marketplace Order Fulfilment and Post-Sales Operations across 10 countries in Asia - Direct people management of subject matter experts and people managers situated across 6 countries.- Management of 2 Call Center contracts, 1 in India and 1 in SEA, performing Customer and Order Management support functions.- On-boarded and operationalized partners to support inventory and order fulfilment activities.- Defined roadmap of new features and processes, implementation strategy and facilitated coordination with IT and regional teams. - Planned, Designed and Implemented Customer Experience initiatives such as Track & Trace, Same Day Delivery, and Easy Returns positively impacting our Net Promoter Scores - Deployed Sales-Generating enhancements such as Financing and Buy-Now-Pay-Later options, E-wallets, resulting to an incremental improvement on sales conversion- Created operational dashboards to monitor and drive performance of partners and call center vendors.- Maintained employee engagement scores belonging to the Top Quartile -
Order Fulfilment Operations ManagerHp Feb 2010 - Jul 2014Philippines
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Operations ManagerEmerson Process Management Jul 2009 - Jan 2010Philippines -
Account ManagerSykes Jan 2009 - Jun 2009Philippines -
Operations SupervisorSykes Jun 2008 - Dec 2008Philippines
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Operations Team LeadSykes Jan 2005 - Jun 2008Philippines
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Senior Customer Service RepresentativeSykes Apr 2003 - Dec 2004Philippines
Jonathan De Guzman Skills
Frequently Asked Questions about Jonathan De Guzman
What company does Jonathan De Guzman work for?
Jonathan De Guzman works for Hp
What is Jonathan De Guzman's role at the current company?
Jonathan De Guzman's current role is Customer and Sales Operations Manager at HP Inc..
What is Jonathan De Guzman's email address?
Jonathan De Guzman's email address is jo****@****ail.com
What skills is Jonathan De Guzman known for?
Jonathan De Guzman has skills like Account Management, Customer Engagement, Customer Experience, Project Coordination, Operations Management, Customer Service, Supply Chain Management, Order Management, Order Fulfillment, Order Processing, Order To Cash, Sales Order Processing.
Who are Jonathan De Guzman's colleagues?
Jonathan De Guzman's colleagues are Gabrielly Cardozo, Shweta Mohan, Uday Ganesh, Sudha Mani, Amna Abdullah, Hammad Jutt, Maynor Amilcar Nuñez Sanchez.
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Jonathan De Guzman
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Jonathan De Guzman
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Jonathan De Guzman
Warehouse Manager | Resourceful Problem Solver, Articulate Communicator | Experienced In Retail And Non-Retail | Experienced In Epcm Projects | Inventory Management Expert | Fleet Management ProfessionalPasig
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