Jonathan De Guzman Email and Phone Number
Experienced in analyzing and presenting data for operational insight and performance management, process innovation, and other key strategic opportunities. Over 15 years in the Business Process Outsource industry.
Concentrix
View- Website:
- concentrix.com
- Employees:
- 63116
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Manager, Global Analytic InsightsConcentrix Aug 2023 - PresentPhilippines -
Analytic Consultant IConcentrix Jun 2022 - PresentMetro Manila -
Specialist, Global Analytic Insights At ConcentrixConcentrix May 2019 - PresentPhilippinesLead and participate in projects that uncover opportunities within contact center operations and provide data-based recommendations that results in ROI from internal and external client perspectives. -
Operations Leadership CapabilitiesConvergys 2017 - May 2019Provided continuous training and feedback to contact center leadership and support that facilitated alignment to goals and implementation of tactics.
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Team LeadConvergys 2009 - 2017Supervised and coached different teams of agents for customer service, billing, sales, email & chat support, back office, through varying levels of skill and tenure.
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Senior Customer Service RepresentativeConvergys 2007 - 2009Supported various accounts from online retail to credit bureaus, customer service and billing for a satellite tv account and its various lines of businesses like email and back office.
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Customer Service AssociateConvergys 2004 - 2007Provided phone and email customer support to clients in the online retail and satellite TV service.
Jonathan De Guzman Skills
Jonathan De Guzman Education Details
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Biology/Biological Sciences, General -
Elizabeth Seton
Frequently Asked Questions about Jonathan De Guzman
What company does Jonathan De Guzman work for?
Jonathan De Guzman works for Concentrix
What is Jonathan De Guzman's role at the current company?
Jonathan De Guzman's current role is Analytics Manager at Concentrix, a tech-powered total experience company..
What schools did Jonathan De Guzman attend?
Jonathan De Guzman attended University Of Santo Tomas, Elizabeth Seton.
What skills is Jonathan De Guzman known for?
Jonathan De Guzman has skills like Leadership, Customer Experience, Auditing, Chapter 13 Bankruptcy, Customer Service Representatives, Policy Analysis, Root Cause Analysis, Data Driven Decision Making, Data Entry, Thought Leadership, Escalations Management, Data Analysis.
Who are Jonathan De Guzman's colleagues?
Jonathan De Guzman's colleagues are Radi Markov, Ian Cristopher, Katya Doncheva, Rohit Singh, Thami Martins, Sumalya Chatterjee, Koramati Apoorva.
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Jonathan De Guzman
Warehouse Manager | Resourceful Problem Solver, Articulate Communicator | Experienced In Retail And Non-Retail | Experienced In Epcm Projects | Inventory Management Expert | Fleet Management ProfessionalPasig -
1yahoo.com
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Jonathan De Guzman
Philippines1yahoo.com -
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Jonathan De Guzman
Manila
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