Jonathan De Guzman

Jonathan De Guzman Email and Phone Number

Analytics Manager at Concentrix, a tech-powered total experience company. @ Concentrix
fremont, california, united states
Jonathan De Guzman's Location
Bacoor, Calabarzon, Philippines, Philippines
About Jonathan De Guzman

Experienced in analyzing and presenting data for operational insight and performance management, process innovation, and other key strategic opportunities. Over 15 years in the Business Process Outsource industry.

Jonathan De Guzman's Current Company Details
Concentrix

Concentrix

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Analytics Manager at Concentrix, a tech-powered total experience company.
fremont, california, united states
Website:
concentrix.com
Employees:
63116
Jonathan De Guzman Work Experience Details
  • Concentrix
    Manager, Global Analytic Insights
    Concentrix Aug 2023 - Present
    Philippines
  • Concentrix
    Analytic Consultant I
    Concentrix Jun 2022 - Present
    Metro Manila
  • Concentrix
    Specialist, Global Analytic Insights At Concentrix
    Concentrix May 2019 - Present
    Philippines
    Lead and participate in projects that uncover opportunities within contact center operations and provide data-based recommendations that results in ROI from internal and external client perspectives.
  • Convergys
    Operations Leadership Capabilities
    Convergys 2017 - May 2019
    Provided continuous training and feedback to contact center leadership and support that facilitated alignment to goals and implementation of tactics.
  • Convergys
    Team Lead
    Convergys 2009 - 2017
    Supervised and coached different teams of agents for customer service, billing, sales, email & chat support, back office, through varying levels of skill and tenure.
  • Convergys
    Senior Customer Service Representative
    Convergys 2007 - 2009
    Supported various accounts from online retail to credit bureaus, customer service and billing for a satellite tv account and its various lines of businesses like email and back office.
  • Convergys
    Customer Service Associate
    Convergys 2004 - 2007
    Provided phone and email customer support to clients in the online retail and satellite TV service.

Jonathan De Guzman Skills

Leadership Customer Experience Auditing Chapter 13 Bankruptcy Customer Service Representatives Policy Analysis Root Cause Analysis Data Driven Decision Making Data Entry Thought Leadership Escalations Management Data Analysis Spreadsheets Relationship Management Inventory Analysis Customer Service Management Team Leadership Microsoft Word Microsoft Excel Supervisory Skills Quality Auditing Leadership Development Business Process Escalation Resolution Customer Service Customer Support Customer Escalation Management Business Process Improvement Bankruptcy Business Management Analytical Skills Inventory Management Analytics Calibration Transition Management Revenue Assurance Back Office Operations

Jonathan De Guzman Education Details

Frequently Asked Questions about Jonathan De Guzman

What company does Jonathan De Guzman work for?

Jonathan De Guzman works for Concentrix

What is Jonathan De Guzman's role at the current company?

Jonathan De Guzman's current role is Analytics Manager at Concentrix, a tech-powered total experience company..

What schools did Jonathan De Guzman attend?

Jonathan De Guzman attended University Of Santo Tomas, Elizabeth Seton.

What skills is Jonathan De Guzman known for?

Jonathan De Guzman has skills like Leadership, Customer Experience, Auditing, Chapter 13 Bankruptcy, Customer Service Representatives, Policy Analysis, Root Cause Analysis, Data Driven Decision Making, Data Entry, Thought Leadership, Escalations Management, Data Analysis.

Who are Jonathan De Guzman's colleagues?

Jonathan De Guzman's colleagues are Radi Markov, Ian Cristopher, Katya Doncheva, Rohit Singh, Thami Martins, Sumalya Chatterjee, Koramati Apoorva.

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