As a Rental Associate/customer service, I am responsible for providing excellent customer service to new and existing, retail and commercial customers. Accounts vary in size from one to over 250 vehicles. Duties include contract management, data tracking, monthly billing, receiving payments and equipping vehicles to customer requirements. In addition, I am responsible for arranging and facilitating vehicle drop-off and pick-up throughout southern Ontario, which requires well thought out planning. As customers call regarding new or existing rentals, I apply common sense to solve problems on the fly. I ensure the financial success of the company by guaranteeing smooth internal and external communication, providing excellent customer service, and by building strong customer relationships. I clearly communicate to all levels of the organization. Achievements:• In the top 3 producers within the top earning branch of the company. Overall, our branch provides roughly one half of entire company revenue.• Utilizing my continued success of providing consistent revenue, I successfully opened fair negotiations directly with the CEO to increase my base salary and year-end bonus. • Customers often ask for me by name due to excellent customer service I offer.

As a Grocery Team Member/customer service, I was responsible for providing an excellent shopping experience for customers. Worked with the team to answer all customer questions and concerns. Ensured products were restacked and properly displayed. Customers regularly came to the store for advice because of my clear communication and knowledge of health food products and nutrition. I excelled at providing knowledgeable customer service to our patrons using my education and common sense. I worked at GoodnessMe! full-time during the summer and part time during the school year while I completed university.Achievements:• Earned the trust and respect of our patrons thanks to my knowledge and education, as well as my passion for healthy living.• As I provided excellent customer service and advice to the customers, my manager requested that I stay on staff, despite working less than their desired number of hours. • I assisted the store maintaining high sales through well thought-out teamwork and planning.