Over the course of my career, I've gained a diverse set of skills and experiences across various fields. In my role in financial technology, I focused on managing payment systems and providing personalized banking solutions for high-net-worth clients. I streamlined transactions, improved user experience, and offered tailored support to meet their specific financial needs. My work involved understanding and addressing the unique requirements of affluent clients to ensure top-notch service and satisfaction.Then, transitioned to a role involving GPS technology, where I was responsible for scheduling and coordinating GPS system installations and repairs. This role required effective communication with clients and technicians, as well as managing resources and resolving any scheduling issues.Each of these roles has contributed to a well-rounded skill set, combining technical expertise with strong problem-solving and customer service capabilities.
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Customer Service RepresentativeFirstsource Dec 2023 - Feb 2024Mexico City, MexicoWorked with customers to work around their loan issues and inquiries, loan mods, transferred calls to different departments and assisted with tech support. -
Customer Service RepresentativeFoundever Mar 2023 - Sep 2023Mexico City, MexicoSolved banking related issues, balance inquiries, missing payments, account takeovers, account switches, account retrieval, being efficient having well time management per case. Also worked in a pilot project aimed to high income customers, providing excellent customer service. -
Customer Service RepresentativeTtec Jul 2021 - Feb 2022Mexico City, MexicoScheduled appointments, contacting vendors and customers, calculated costs of installation/deinstallation/reinstallations and followed up on cases weekly to suffice customer and company expectations. -
StaffGrupo Cinemex May 2019 - Jan 2020Mexico City, MexicoWorked on all of the areas of a cinema, cooked for customers ensuring top quality ingredients and preparation, offered the best customer service at the ticket office, sold our quality products at the candy shop and supervised the projection of movies.
Frequently Asked Questions about Jonathan De La Mora
What is Jonathan De La Mora's role at the current company?
Jonathan De La Mora's current role is Versatile Professional | Expert in Customer Service, Banking & Sales | Driving Success Through Strategic Insights.
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3hotmail.com, wunderman.com, wundermanthompson.com
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Jonathan De La Mora
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Jonathan de la Mora
El Pueblito, Que -
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