• An experienced Network Engineer and Systems Administrator• Extensive experience with IBM System X servers, Blades, Racks, Storage, Configuration, Integration and Installations• Experienced in physical installations, network migration, rack installations, cabling,• Management of VMware servers and support of Virtual Machines for various operating systems including image servers• Experience in Migration and Installation of Oracle VirtualBox Machines• Excellent diagnostics, troubleshooting and problem solving technical skills • Experience working on Networks / Virus removal / Data Recovery / Computer Solutions• Experience with Dell Power Edge and HP servers• Experience with Cisco Routers and switches • Excellent knowledge with server and desktop PC configurations, Dell/HP/Compaq/Acer/Lenovo Desktops, Dell Servers, IBM Servers. • Experience with trouble ticket management, repair tracking and escalations Responsibilities:• Supported various critical ICP clients both on-site and through our integration services.• Diagnosed, repaired and configured Servers, Workstations and Laptops.• Involved in implementation of new (DSA) Diagnostic Systems Analysis logging procedures for IBM servers.• Deployment of new integrated networks & VLAN’s.Collaborated in projects such as• (NDA) Surveillance Project Server rollout.• AXA Financial Servers / Laptop & Desktop rollout.• NYCDOE ERATE / IPVDS Server Project rollout.• NYCDOE ICAS CISCO Network Refresh Project• NYCDOE Reading First & iTeach • ESAI • Morgan Stanley • Edison Schools Provost Academy

• Traveled to businesses and offices providing clients IT support.• Provided remote client and phone support for customers.• Constant deployment of Desktops / Laptops of all brands with operating systems.• Responsible for installing benches & networking infrastructure for a new repairroom.• Installed an Imaging server & reduced OS install duration by 50%• Maintained images & image server for the Audit/Repair benches.• Responsible for boosting sales/repair reputation for the company within the area.• Integrated a Repair Tracking System for the technicians.• Diagnosed desktops/servers/laptops/tablets/phones.• Recovered hard drive data / partition(s) for multiple customers.• Provided extra sales through eBay with amazing customer satisfaction.• Assisted Amazon sales with technical problems and RMA’s.

• Traveled to sites and offices providing clients IT support.• Provided remote client and phone support for customers in office.• Configuration & Troubleshooting of Genetec Security Systems.• Deployment of Cisco Gateways to secure doors with card readers.• Installation of several Cameras including PTZ's (Mainly Axis Cameras).• Troubleshooting camera failures in Passaic Valley Water Commission (New Jersey).

• Traveled to sites and home offices providing clients IT support.• Provided remote client and phone support for customers in home and in office.• Responsible for upgrading pricing and point of sale systems within the company.• Repaired and fixed various motherboards via reflow & solder/ball (desktop, laptop,game consoles, tablets, phones).• Recovered hard drive data / partition(s) for over 100 customers.• Repaired capacitors on motherboards for home computers, servers and televisions.• Integrated bar code system for inventory and returns.• Consulted for offices and firms on upgrades and rollouts of new machines.• Assisted four contract technicians in-house with various inquiries.• Provided DC/Power Jack repair on laptops and LCD televisions.• Installed and set up a wired network infrastructure with network drives holdingbackup data for customers and image files for various operating system installations.• Recovered web based tracking software logins, passwords and customers via SQLdatabase backups.