Work directly with Pension Analysts to develop personal knowledge, understand current pension processes and plans.Extensive testing of calculations and functions in the RPAS tool to ensure quality and accuracy standards expected by Ingersoll Rand and Trane Technologies.Reverse-engineer current excel calculators to provide additional detail to the Milliman development team on how current plan calculations work.Develop standard work documentation to support the pension team as it relates to RPAS.Detailed tracker creation for Parallel testing between Ingersoll Rand and Trane Technologies.Assisted in the development and implementation of participant distribution forms.Provide training and counseling to Pension Analysts regarding the use and function of RPAS.Extensive communication and with internal leaders and Milliman group, verbally and in writing, for error resolution and answering escalated inquiries.Complete complex pension benefit calculations for multiple plans and variations.Assisting to manage the pension backlog to insure timely turnaround.

Directly oversee the creation and development of a retail support branch for stores. Creates documentation for standardized processes in the retail environment to ensure daily efficiency.Computer based training system development for retail stores and all support rolesDevelop and oversee project management workflows through Atlassian, Confluence, JIRA, to create efficiencies across multiple departments and locations.Data analytics of all systems, compilation across multiple platforms. Advanced Excel and Access functions, calculator and database creation and implementation

Oversee and direct the development of 36 company owned retail locations.Design and “layout” new retail locations to maximize customer experience and inventory efficiency. Development of Payroll and Sales Goal models to keep stores operating at a high level of profitability while ensuring customer service and operational standards are maintained.Provide quarterly and annual reporting on Payroll, Sales projections/mix and P&L statements. Computer based training system development for retail stores and all support roles. Inventory forecast assisting with inventory procurement, price reduction, stock balancing and discontinuation.

Responsible for all service business teams in the store including specialized areas such as Copy & Print, Easy Tech Services, computing and mobile phonesCommunicates effectively with store managers and shift supervisors regarding business opportunity and key customer client opportunityDirectly responsible to recruit train, coach and performance manage the Copy & Print and Easy Tech specialists Primary accountability to results within the services business (Easy Tech, Copy & Print and Mobile)Acts as a role model to the entire store through coaching to lead generation and consultative selling skills.

Responsible for supporting the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.Hires, develops, and retains people committed to outstanding customer service.Schedules store team to achieve optimum customer service levels, and delegates store tasks to ensure proper completion in an environment that puts the customer first.Provides timely and appropriate feedback to all store associates concerning performance, including conducting performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.Communicates clearly and regularly with the store team, other Store Managers, the store support center, and multi-unit leaders to ensure that all initiatives are implemented accurately and on time.Manages all in-store merchandising activity and stock levels; communicates all out of stock issues to the District Manager and Regional Loss Prevention Manager.