Jonathan (Jon) Demont Email & Phone Number

Inuvik, NT, CA

Inuvik, Northwest Territories, Canada

Moncton, NB

Moncton, NB

• Provided application support (break/fix and preventative maintenance) for business applications within a specified portfolio, including Relationship Management and License Management for assigned applications.
• Created, updated and maintained application documentation
• Escalated issues to vendor when required for resolution
• Performed maintenance on application projects
• Participated in peer reviews of tasks with colleagues to ensure best practices were adhered to

Moncton, NB

• Responsible for evaluating and coordinating source and destination servers for a pilot project meant to minimize migration time between data centers using Puppet and Upguard.
• Examined system requirements of source servers and paired them with viable destination hosts
• Coordinated with Network team to ensure proper networking configured for transfer
• Provided on-site server team with hardware and OS requirements for target systems

Moncton, NB

• Maintained production and non-production server environments as per client service level agreements. Responded to client-reported and automatically-generated incidents, performed regular vulnerability analysis.
• Solved disk space issue by writing PowerShell script to purge unnecessary log files quickly.
• Rectified issue with print jobs failing following print server upgrade; research into issue found root cause to be a hidden setting that, when enabled, caused print jobs to queue without sending.
• Successfully converted a malfunctioning physical machine to a functional VM without loss of data.
• Resolved long-standing issue of standalone servers not properly receiving time from enterprise time server.
• Compiled monthly system patch requirements and scheduled installation of required patches.

Moncton, NB

• Monitored and performed daily tasks as defined in client service level agreements. Managed junior operators and trained new hires on processes and procedures. Assessed reported issues; contacted and assisted support.
• Participated in the successful transition of production virtual server environments to CGI datacenter.
• Streamlined backup tape management process to eliminate unnecessary tasks.
• Assisted in modifying system configurations for purposes of process automation.
• Monitored automated jobs for successful and prompt completion. Notified support staff of job failures and assisted in correcting any issues found.

Moncton, NB

• Built and maintained non-production virtual server environments for development and quality control purposes. Installed, configured and managed server operating systems and applications as required.
• Configured all systems in multiple non-production environments to communicate with a central time server.
• Created and configured user accounts for developers and testers.

Moncton, NB

• Monitored and performed daily tasks as defined in corporate service level agreements. Managed junior operators and trained new hires on processes and procedures. Assessed reported issues; contacted and assisted support.
• Created training manual for new hires on standard practices and procedures.
• Managed backup media and performed weekly and monthly audits to ensure media stored properly.
• Coordinated with System Administrators to schedule reboots of corporate systems to minimize impact to business.
• Performed regular performance assessments of junior operators and reported findings to team lead.
• Responded to after-hours user service issues normally handled by the corporate helpdesk, including account lockouts and password resets.

Moncton, NB

• Monitored and performed daily tasks as defined in corporate service level agreements. Assessed reported issues; contacted and assisted support groups as required. Performed various ad-hoc duties as requested by.
• Mitigated tape library issue by manually shuffling automated backups to maximize available tape drives.
• Assessed existing process documentation and edited or improved documents as necessary.