-Manages and process complaints received by ICANN regarding the Registrar and the Registry agreements and the Consensus Policies. -Contributes to developments regarding processes and procedures to monitor and enforce registrar and registry compliance with applicable ICANN agreements.-Provides second level support to Compliance Analysts; contributes to operational productivity and quality improvements, and is responsible for knowledge management and standard operating processes and procedures lifecycle.-Works with policy implementation groups and advises on the ability to enforce aspects of policy implementation.-Supports and leads initiatives such as researching and analyzing data for ongoing and special projects, and assists with enforcement activities and program implementation. -Provides training and guidance for Compliance staff in the Los Angeles, Istanbul, and Singapore offices

-Support audit activities by preparing data and necessary documentation -Track and document compliance trending -Provide statistics and analysis of compliance data -Analyze data using basic statistical methods, interpret results and provide written summaries of data analyses -Manages and process complaints received by ICANN regarding the Registrar and the Registry agreements and the Consensus Policies. -Contributes to developments regarding processes and procedures to monitor and enforce registrar and registry compliance with applicable ICANN agreements.-Supports initiatives such as researching and analyzing data for ongoing and special projects, and assists with enforcement activities and program implementation.

-Increased public exposure to the store by creating and managing a web presence.-Developed content by photographing new merchandise and providing information on inventory and store events.-Initiated and managed email marketing and informational newsletter allowing potential customers to receive news and updates on the store via email.

-Authored staff memos and researched merchandise to compose informative product descriptions.-Created company blog for online website; composed original entries focusing on events, fashion, and art.-Operated independently and assumed key-holder responsibilities.